Chauncey G. Wages
Columbia,SC
Summary
REMOTE APPLICATION SUPPORT & SYSTEMS ANALYST
An Enterprise IT professional with 20+ years of experience supporting mission-critical applications in healthcare and insurance environments-highly skilled in remote troubleshooting, ServiceNow ticketing, access provisioning, system monitoring, and cross-team collaboration. Known for reliability, adaptability, and fast learning in complex environments. Results-driven Application Systems Analyst known for high productivity and efficient task completion. Specialize in system analysis, troubleshooting complex issues, and implementing innovative solutions that enhance operational efficiency. Excel in critical thinking, problem-solving, and communication skills, ensuring seamless collaboration across teams to meet project deadlines and objectives.
Overview
25
25
years of professional experience
Work History
Application Systems Analyst
BCBS of SC
Columbia, South Carolina
01.2017 - Current
- Provide remote application support using ServiceNow, managing incident queues and ticket triage across 90+ functional areas
- Grant and manage user access for enterprise systems including INFORM, Rumba, Citrix, PIMS, Rules, and WMS
- Monitor production systems, analyze issues, and resolve or escalate incidents efficiently
- Collaborate with distributed IT teams via email and ticketing systems
- Maintain internal documentation and support team-lead functions as needed
Systems & Applications Analyst
BCBS of SC
Columbia, South Carolina
01.2006 - 01.2017
- Monitored health of enterprise systems and production job runs
- Created and maintained automated jobs and scripts
- Supported secure file transfers using NDM, FTP, SFTP, and PGP
- Generated data extracts and reports using SQL, VB, and ad-hoc queries
- Supported Unix/AIX environments, system restarts, backups, and restores
Projects Application Specialist
BCBS of SC
Columbia, South Carolina
01.2001 - 01.2006
- Supported CMS initiatives through testing, documentation, and change analysis
- Developed test cases and collaborated with programmers on enhancements
Education
Social Work
University of Phoenix
Tempe, AZ05-2028
Computer Science
Limestone College
Gaffney, SC01-2015
High School Diploma -
Spring Valley High School
Columbia, SC05-1991
Skills
- Customer service
- ServiceNow
- Application Support
- Incident & Ticket Management
- Access Provisioning
- System Monitoring
- Troubleshooting & Root Cause Analysis
- Remote Collaboration
- Unix/AIX
- SQL
- Citrix
- FTP/SFTP/PGP
- Documentation
- Healthcare IT
References
Available upon request
Technical Environment
- ServiceNow
- INFORM
- Rumba
- Citrix
- Unix/AIX
- SQL
- DB2
- Shell Scripting
- JCL
- CICS
- ZEKE
- Sysview
- VB
Professional Development
Ongoing training in SQL, SAS, Citrix, and enterprise systems
Timeline
Application Systems Analyst
BCBS of SC
01.2017 - Current
Systems & Applications Analyst
BCBS of SC
01.2006 - 01.2017
Projects Application Specialist
BCBS of SC
01.2001 - 01.2006
Social Work
University of Phoenix
Computer Science
Limestone College
High School Diploma -
Spring Valley High School