Rachel L'amour
Summary
Skilled in People systems with a focus on Workday modules like HCM, Compensation, and Benefits. Experienced in leading system implementations and optimizations, improving business processes, and supporting team efficiency. Known for problem-solving and enhancing system use across departments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. People Systems Analyst
Ericsson Enterprise Wireless Solutions
02.2022 - Current
- Key member of cross-functional Workday implementation team for modules including HCM, Benefits, Advanced Compensation, Recruiting, Payroll, Time Tracking, and Absence, ensuring seamless integration and process improvement across global teams.
- Configured and streamlined global and country-specific Workday processes, including compensation reviews and US benefits open enrollment, improving process efficiency and reducing cycle times.
- Administered comprehensive system support, overseeing business process updates, security management, and data audits, ensuring data accuracy and compliance.
- Interface with all departments to assist and support their Workday usage and reporting needs.
Sr. HRIS Analyst
RingCentral
09.2018 - 02.2022
- Led configuration and support for recurring compensation review events, including biannual merit and quarterly bonus processes, enhancing operational accuracy and timeliness.
- Managed configuration of performance review programs, including quarterly goal setting and evaluations, driving alignment with corporate objectives, and fostering employee development.
- Configured the annual benefits open enrollment processes and provided support throughout to the Benefits team and users as needed.
- Overall system administration and support, including business process creation and updates, security management, audits, EIBs, and system user support.
- Managed biannual Workday release cycles by testing, researching, and configuring requested new features.
- Member of the project team for the implementation of new modules: Recruiting, Payroll, Absence, and Time Tracking.
- Developed and maintained custom reports and dashboards, empowering HR leadership with real-time insights and actionable workforce data.
- Successfully trained and mentored two junior HRIS team members, who had no previous Workday experience.
HR Systems Analyst II
BlackBerry
11.2015 - 08.2018
- Designed and implemented new business processes, continuously enhancing existing workflows, and resolving system inefficiencies through proactive troubleshooting and solutions.
- Configured and managed recurring processes, including benefits open enrollment and global performance review processes.
- Implemented ACA configuration within Workday, then managed the process in partnership with the Benefits team each year.
- Deployed several features to support Global Recruitment, including Agency Management, Confidential Job Requisitions, Candidate Pools, Spotlight Jobs, and Candidate Stage Metrics.
- Led successful configuration of Time Off, Leave, and Benefits processes for Japan, acting as subject matter expert to streamline rollout across additional countries, enhancing global operations.
- Provided global Workday support to system users and employees.
HR Operations & Systems Analyst
Good Technology
10.2012 - 11.2015
- Played a pivotal role on the Workday implementation team, leading efforts in data conversion, system configuration, and testing, while developing training materials to ensure user adoption.
- Audited and optimized daily Workday transactions, ensuring data integrity and compliance across all systems.
- Supported with Workday release testing and ad-hoc testing.
- Internal point of contact for LOA information and act as liaison between employees and third-party administrator.
- Assisted benefits team with general benefits-related questions and projects as needed.
Education
BA Visual Communications
San Francisco State University
Skills
- System Analysis & Testing
- Business Process Configuration
- Workflow Optimization
- Security Configuration
- Requirements Gathering
- Process Documentation
- Implementation Support
- User Support
- Problem-Solving
- Teamwork & Collaboration
- Interpersonal Skills
- Analytical & Critical Thinking
Certification
- Workday Pro – HCM
- Workday Pro – Benefits
- Workday Pro – Compensation
Timeline
Sr. People Systems Analyst
Ericsson Enterprise Wireless Solutions
02.2022 - Current
Sr. HRIS Analyst
RingCentral
09.2018 - 02.2022
HR Systems Analyst II
BlackBerry
11.2015 - 08.2018
HR Operations & Systems Analyst
Good Technology
10.2012 - 11.2015
BA Visual Communications
San Francisco State University
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