JD Marshall
Cincinnati,Ohio
Summary
Dedicated customer service professional with strong cash handling proficiency and multitasking abilities. Committed to resolving customer issues and promoting loyalty through product knowledge expertise.
Overview
6
6
years of professional experience
Work History
Customer Service
Planet Fitness
Cincinnati, Ohio
05.2022 - 09.2023
- Ensured client satisfaction through excellent customer service skills.
- Provided customer service support when needed.
- Identified and resolved customer service issues.
- Handled escalated customer service matters professionally.
Porter?Technician
Coney Isalnd
Cincinnati, Ohio
04.2019 - 08.2021
- Maintained cleanliness and order in public areas of the amusement park.
- Transported equipment and supplies to various locations throughout the park.
- Conducted routine inspections of facilities to ensure safety and compliance.
- Collaborated with staff to set up event spaces for special occasions and promotions.
Soccer Referee
SAY Soccer
Hamersville, Ohio
01.2018 - 03.2020
- Assisted new referees with training and learning specific game rules and regulations.
- Maintained up-to-date knowledge of soccer rules and regulations through training sessions.
- Officiated youth soccer matches ensuring rule compliance and player safety.
Education
High School Diploma -
Archbishop Moeller Highschool
Cincinnati, OH05-2023
Some College (No Degree) - Political Science
Northern Kentucky University
Newport, Kentucky, KYSkills
- Customer service
- Medical marijuana laws
- Cash handling proficiency
- Product knowledge expertise
- Loyalty promotion
- Multitasking
- Verbal and written communication
Timeline
Customer Service
Planet Fitness
05.2022 - 09.2023
Porter?Technician
Coney Isalnd
04.2019 - 08.2021
Soccer Referee
SAY Soccer
01.2018 - 03.2020
High School Diploma -
Archbishop Moeller Highschool
Some College (No Degree) - Political Science
Northern Kentucky University