Dynamic construction operations leader overseeing 130+ projects, driving efficiency and quality. Recognized for exceptional communication and relationship management with clients and subcontractors, resulting in high customer satisfaction. Committed to operational excellence from emergency response to project completion.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Manager
American Restoration & Roofing
2026.02 - 2026.07
Lead day-to-day operations for mitigation and reconstruction divisions.
Managed crews, project managers, subcontractors, vendors, and scheduling across multiple active projects to streamline workflow.
Driving operational excellence from emergency response through final project completion.
Implemented operational improvements to enhance efficiency and maintain project timelines.
Ensured project profitability while delivering exceptional quality and achieving high customer satisfaction.
Prepare detailed Xactimate estimates and negotiate directly with insurance carriers.
Built a strong referral network through trusted relationships with plumbing companies, contractors, and industry professionals.
Recognized for outstanding customer communication, responsiveness, and professionalism, earning numerous positive client reviews.
Director of Reconstruction
Bone Dry Services
2023.01 - 2025.12
Oversaw reconstruction operations, managing 130+ active projects to ensure timely and successful completion.
Directed one of the company's busiest reconstruction departments.
Supervised project managers, estimators, and production staff to streamline processes and enhance project delivery.
Managed budgets, scheduling, and quality assurance to align project outcomes with customer expectations.
Improved workflow efficiency while maintaining high customer satisfaction and operational performance.
Owner / General Contractor
J&B Construction
2019.11 - 2024.01
Owned and operated a residential construction company specializing in remodeling and new construction.
Managed complete projects from estimating through final completion.
Extensive experience in foundations, framing, roofing, plumbing, electrical, drywall, flooring, finish carpentry, kitchens, bathrooms, and additions.
Built long-term client relationships through honesty, communication, and quality workmanship.
Built a reputation for quality craftsmanship and dependable project delivery.
Skills
Operations Leadership
Construction Management
Restoration & Reconstruction
Business Development
Project Management
Team Leadership
Customer Relations
Insurance Claims Coordination
Xactimate Estimating
Budget Management
Production Scheduling
Vendor & Subcontractor Management
Quality Control
Process Improvement
Conflict Resolution
Strategic Planning
Leadership Philosophy
I believe successful leadership starts with accountability, communication, and setting the standard by example. My focus has always been building strong teams, creating efficient systems, and delivering an experience that earns trust. The relationships I've built with customers, vendors, and referral partners throughout my career are a direct reflection of that commitment.
Certification
IICRC Water Damage Restoration Technician (WRT)
EPA Lead-Safe Certified
Career Achievements
Managed 130+ active reconstruction projects simultaneously.
Successfully led restoration and reconstruction operations across multiple departments.
Built long-term referral partnerships that continue generating restoration opportunities.
Earned a reputation for exceptional customer service, communication, and professionalism.
Developed lasting relationships with homeowners, resulting in repeat business and referrals.
Extensive experience coordinating with insurance carriers, adjusters, and industry professionals.