JDan Risner
Lima,OH
Summary
Dynamic Service Advisor with a proven track record at St. Mary's Chrysler, excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction and consistently exceeding sales targets through effective communication and attention to detail. A dedicated team player committed to fostering long-term client relationships and delivering exceptional service recommendations.
Overview
8
8
years of professional experience
Work History
Service Advisor
St. Mary's Chrysler
St. Marys OH
05.2025 - Current
- Assisted customers in vehicle service selection and scheduling appointments.
- Communicated effectively with technicians to ensure accurate service delivery.
- Maintained detailed records of customer interactions and service history.
- Provided clear explanations of service recommendations and costs to customers.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Trained new staff on systems and processes for efficient operations.
- Collaborated with sales team to promote service specials and upsell products.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Whites Honda Toyota
Lima, OH
04.2020 - 12.2023
- Implemented feedback mechanisms to improve overall customer experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Car Salesperson
Whites Honda Toyota
Lima, OH
04.2018 - 12.2023
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted vehicle demonstrations to showcase features and advantages.
- Developed product knowledge through training sessions and research.
- Processed sales transactions efficiently, ensuring accuracy in documentation.
- Maintained up-to-date knowledge of inventory and promotional offers.
- Collaborated with team members to enhance customer experience and satisfaction.
- Handled customer inquiries and resolved concerns professionally and promptly.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Education
High School Diploma -
Lima Senior High
Lima, OHSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Service recommendations
- Handling customer complaints
Timeline
Service Advisor
St. Mary's Chrysler
05.2025 - Current
Service Advisor
Whites Honda Toyota
04.2020 - 12.2023
Car Salesperson
Whites Honda Toyota
04.2018 - 12.2023
High School Diploma -
Lima Senior High