Ieshia Johnson
Lutcher,LA
Summary
Detail-oriented and analytical GIS Technician with [1] years of experience in spatial data analysis, map creation, and GIS software tools. Entry Level knowledge of using ArcGIS, QGIS, and GPS data collection to support environmental, urban planning, and utility pre +s. Adept at solving
complex spatial problems and communications
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Alorica Remote La
Consumer Assist Representative
La
06.2020 - Current
- Educate homeowners on the care and maintenance of their home appliance warranties
- Process repair cost invoices for warranty spending and item costs associated with repair costs and courtesy repairs.
- Responsible for accurate and complete documentation in home-owners files
- Answer inbound calls from consumers, different departments within company and various Home Warranty companies
- Maintain the call schedules for service technicians, scheduling and appointments
Corner Market
Customer Service Lead Cashier
Monroe La
02.2019 - 05.2020
- Customer Service
- Handle cash, credit/debit cards or check transactions with customers
- Maintain cleanliness throughout store, stock shelves and nake sure items set up for display are properly arrange
- Cash handling and safe droppin:
Data Entry Analyst
Comcast
La
02.2018 - 01.2019
- Review data for errors, inconsistencies, and completeness.
- Analyze data trends and generate basic reports.
- Maintain and ensure the confidentiality and security of data.
- Collaborate with other departments to verify data accuracy and resolve discrepancies.
United Healthcare
Member Service Representative
La
08.2014 - 01.2019
- Medical and Pharmacy benefits, eligibility and claims
- Medicare and Medicaid Advocate
- Answer incoming phone calls from health care providers (i.e., physician offices, clinics) and identify the type of assistance the provider needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
Education
CPT Certification - Certified Phlebotomy Technician
Blue Cliff College
Metairie, LA12.2019
Skills
- Microsoft Word, Power Point, Excel, and Outlook
- Customer Service
- Account Management
- ICD 9-10
- Typing 65w
- Maintain and update geospatial datasets for [specific project or department]
- Create maps, reports, and dashboards for internal and public use using ArcGIS Online and Pro
- a strong understanding of GIS principles, software like ArcGIS, and data management is crucial Experience in advanced analytical techniques, cartography, and potentially scripting languages like Python can also be beneficial Additionally, mentoring and guiding less experienced staff
Certification
CPT - Certified Phlebotomy Technician - Expiration
10/06/2025
Timeline
Alorica Remote La
Consumer Assist Representative
06.2020 - Current
Corner Market
Customer Service Lead Cashier
02.2019 - 05.2020
Data Entry Analyst
Comcast
02.2018 - 01.2019
United Healthcare
Member Service Representative
08.2014 - 01.2019
CPT Certification - Certified Phlebotomy Technician
Blue Cliff College