Janie Stephanie Goncalves
Peachtree Corners,GA
Summary
Currently looking for a job or internship in Business Management. My goal is to leverage strategic thinking, leadership abilities, and problem-solving acumen to drive organizational success and foster growth I am excited to embark on a career in business management where I can make a meaningful impact and help organizations thrive in a constantly evolving business landscape.
Overview
9
9
years of professional experience
Work History
Floor Leader
Allbirds
11.2023 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Team Leader
Jeni's Splendid Ice Creams LLC
03.2023 - 11.2023
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Built strong relationships with customers through positive attitude and attentive response.
Shift Leader
Chick-fil-A
09.2015 - 02.2023
- Cross-trained and provided backup for customer service managers
- Demonstrated knowledge of company mission and goals
- Mentored employees in reaching objectives aligned with company core values
- Help run shifts
- Help lead team to success
- Ensure guests get their food in timely manner and have a great experience
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Science - Business Administration
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA05.2024
Skills
- Client Service
- Teamwork
- Self-management
- Leadership
- Quick Learner
- Strong Verbal communication
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Floor Leader
Allbirds
11.2023 - Current
Team Leader
Jeni's Splendid Ice Creams LLC
03.2023 - 11.2023
Shift Leader
Chick-fil-A
09.2015 - 02.2023
Bachelor of Science - Business Administration
Georgia State University, J. Mack Robinson College of Business
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