Jeff Dominge
Brookfield,WI
Summary
Skilled professional experienced in problem solving, building relationships across teams, and working with clients at all levels. Looking for a new challenge in a customer-facing role that values a strong work ethic and an eagerness to learn.
Overview
16
16
years of professional experience
Work History
Operations Support Engineer
T-Mobile
New Berlin, WI
04.2020 - 03.2024
- Trained employees, contractors, and vendors on network software tools.
- Developed location hardening plans including site upgrades and generators.
- Reported on business continuity metrics, network performance and outage recovery.
- Analyzed process improvement initiatives focused on operational expense reduction.
- Performed root cause analysis of network downtimes caused by unplanned power loss.
Regional Program Manager
Sprint
Schaumburg, IL
06.2018 - 04.2020
- Developed and implemented regional upgrade program strategies for local field teams.
- Facilitated the development of project, staffing, and scheduling plans for pre-5G upgrades.
- Monitored progress on all regional program initiatives and adjusted resources as needed.
- Conducted regular meetings with stakeholders to review performance against objectives.
- Developed field training materials for external partners on local and regional programs.
Program Manager
Samsung
Schaumburg, IL
03.2013 - 06.2018
- Managed the scheduling, testing, and migration of new 4G network equipment.
- Acted as the single-point-of-contact for operations during service interruptions.
- Weekly progress reporting of issues, risk, performance, and schedule variances.
Senior Program Manager
Huawei
Warsaw
03.2012 - 01.2013
- Developed and implemented real-time project controls in Norway and Poland to ensure subcontractor SLA compliance and on-demand progress reporting.
- Increased change order opportunities over 400% by implementing an app-based capture, tracking, and approval system with on-demand reporting capability.
- Reduced the order-to-cash life cycle by 80% for change orders by redesigning the capture and approval workflow, then automating e-billing for the sales team.
Director of Network Implementation
Vodafone
Bucharest, Romania
04.2009 - 11.2011
- Responsible for five departments with 64 employees, 18 contractors, an annual OpEx budget exceeding 22M Euros, and annual CapEx programs exceeding 50M Euros.
- Reduced the annual OpEx budget by 1.7M Euros in 18 months through rent renegotiation, vendor consolidation, turn-key contracts, and re-bidding maintenance agreements.
- Assisted in a 3M Euro annual CapEx reduction by upgrading 6500+ network nodes to an all IP architecture and renegotiating fiber optic supplier contracts.
- Implemented the Archibus property management software to standardize lease management locally while processing rent payments in Hungary.
Projects Director
Avrig 35
Bucharest, Romania
02.2008 - 03.2009
- Lead the commercial, residential, and retail mall development teams in project budgeting, change control, and process improvement.
- Introduced a web based SAAS capital planning system E-Builder to unify project and task prioritization, budgeting, scheduling, and cash-flow management.
- Eliminated unrecorded change orders with a full audit trail for all vendor orders and payment requests with a digital archive of all designs and project bid files.
Education
Certification - Project Management
FGT, Inc.
Montreal, Canada05-1999
Bachelor of Arts - Economics
University of California, Santa Barbara
Santa Barbara, CA08-1990
Skills
- Communication
- Data Analytics
- Data Capture
- Field Support
- Leadership
- Problem Solving
- Process Improvement
- Reporting
- Training
- Workflow Design
Timeline
Operations Support Engineer
T-Mobile
04.2020 - 03.2024
Regional Program Manager
Sprint
06.2018 - 04.2020
Program Manager
Samsung
03.2013 - 06.2018
Senior Program Manager
Huawei
03.2012 - 01.2013
Director of Network Implementation
Vodafone
04.2009 - 11.2011
Projects Director
Avrig 35
02.2008 - 03.2009
Certification - Project Management
FGT, Inc.
Bachelor of Arts - Economics
University of California, Santa Barbara