J. Donelle Swihart
Hensley,AR
Summary
Accomplished Registered Nurse with a proven track record at Relatecare, adept in patient communication and clinical assessment. Expert in reducing emergency room visits and enhancing patient satisfaction through effective triage and care coordination. Skilled in Microsoft Office and demonstrating exceptional problem-solving abilities, consistently prioritizes patient needs and outcomes. Patient-oriented Nurse with 18 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with variety of specialties.
Overview
18
18
years of professional experience
Work History
Telephone Triage Registered Nurse
Relatecare
10.2023 - Current
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Optimized resource utilization within the organization by directing patients to the most appropriate level of care based on their needs.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
Registered Nurse
Rivendell Behavioral Health Hospital
08.2022 - 10.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patient's acuity levels and individual needs.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications via oral and intramuscular injections and monitored responses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Hospice Registered Nurse Case Manager
Affinity Hospice
02.2022 - 08.2022
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
Education
Associate of Applied Science - Registered Nursing
University of Arkansas At Little Rock
Little Rock, AR05.2006
Skills
- Ethical Practice
- Patient Communication
- Problem-solving abilities
- Organizational Skills
- Attention to Detail
- Microsoft Office
- Strong Clinical Judgment
- Patient Education
- Decision-Making
- Active Listening
- Accurate Documentation
- Family Education
- Teamwork and Collaboration
- Adaptability and Flexibility
- Time Management
- Multitasking
- Compassionate and Caring
- Case Management
Timeline
Telephone Triage Registered Nurse
Relatecare
10.2023 - Current
Registered Nurse
Rivendell Behavioral Health Hospital
08.2022 - 10.2023
Hospice Registered Nurse Case Manager
Affinity Hospice
02.2022 - 08.2022
Associate of Applied Science - Registered Nursing
University of Arkansas At Little Rock
Similar Profiles
Killian BourdonKillian Bourdon
Patient Service Representative at RelateCarePatient Service Representative at RelateCare
JOHN ILUNGAJOHN ILUNGA
Appointment Agent at RelatecareAppointment Agent at Relatecare
Audrey ColindresAudrey Colindres
Patient Service Representative at RelateCarePatient Service Representative at RelateCare