Accomplished Registered Nurse with a robust background at Baylor Scott & White, showcasing expertise in clinical assessment and patient communication. Excelled in high-stress environments, streamlining triage processes and enhancing patient care. Demonstrated leadership in emergency and radiology nursing, significantly improving patient satisfaction and safety measures. Proficient in Epic charting, embodying ethical practice and patient advocacy.
Overview
20
20
years of professional experience
Work History
Telephone Triage Registered Nurse
Baylor Scott & White
09.2021 - Current
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Increased efficiency in triage call handling through effective communication and active listening skills.
Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Upheld operational excellence within the triage team by actively participating in ongoing performance reviews and process improvement initiatives.
Inpatient Rehabilitation Unit Nurse Manager
Baylor Scott & White Medical Center
03.2020 - 09.2021
Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care processes.
Served as charge nurse on multiple occasions, ensuring smooth unit operations and staff efficiency.
Maintained accurate electronic medical records by promptly documenting assessments, interventions, evaluations, and patient responses to treatment.
Provided compassionate care for patients and their families during critical medical events.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Conducted performance evaluations to identify areas for employee growth.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Interventional Radiology Nurse
Baylor Scott & White Medical Center
01.2018 - 03.2020
Maintained compliance with radiation safety protocols by properly shielding patients, staff members, and self from unnecessary exposure risks.
Assisted in the training and orientation of new nursing staff members, sharing valuable expertise in interventional radiology practices.
Minimized complications by promptly identifying and addressing any issues that arose during diagnostic or therapeutic treatments.
Actively participated in ongoing professional development opportunities, staying current on industry advances and best practices for interventional radiology nursing.
Exhibited strong problem-solving abilities when faced with unexpected challenges during treatment procedures or patient interactions.
Skillfully prioritized multiple responsibilities simultaneously, managing a diverse caseload of patients with complex medical conditions.
Emergency Room Registered Nurse
Baylor Scott & White Medical Center
07.2014 - 01.2018
Assisted in triaging patients upon arrival, evaluating symptoms to prioritize care based on urgency and medical necessity.
Provided compassionate support to patients and families during crises, addressing emotional needs while delivering medical care.
Performed emergency procedures such as intubation and wound care, providing immediate support to stabilize patients in critical condition.
Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
Registered Nurse, PACU
Ascension Providence Hospital
05.2010 - 07.2015
Developed care plans tailored to individual patient needs, promoting optimal recovery and health outcomes.
Assessed patient conditions regularly, identifying changes in health status to initiate prompt care adjustments.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
Collaborated with anesthesiologists and surgeons during recovery procedures to facilitate seamless transitions from anesthesia to alertness.
Performed flawless autonomous practice consistent with evidence-based standards and patient care considerations.
Assisted in the recovery of patients post-surgery by providing comfort measures and monitoring for any signs of complications.
Emergency Room Registered Nurse
Ascension Providence Hospital
12.2004 - 05.2010
Performed emergency procedures such as intubation and wound care, providing immediate support to stabilize patients in critical condition.
Assisted in triaging patients upon arrival, evaluating symptoms to prioritize care based on urgency and medical necessity.
Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
Education
Master Of Business Administration - Leadership
Tarleton State University
Stephenville, TX
12.2016
Master Of Applied Science - Nursing Education
The University of Texas At El Paso
El Paso, TX
08.2014
Associate Degree In Nursing - Nursing
McLennan Community College
Waco, TX
12.2004
Skills
Patient communication
Clinical assessment
Patient education
Patient instruction
Appointment scheduling
Skilled in Epic charting
Patient advocacy
Multitasking Abilities
Excellent communication
Strong clinical judgment
CPR certification
Languages
Spanish
Native or Bilingual
Timeline
Telephone Triage Registered Nurse
Baylor Scott & White
09.2021 - Current
Inpatient Rehabilitation Unit Nurse Manager
Baylor Scott & White Medical Center
03.2020 - 09.2021
Interventional Radiology Nurse
Baylor Scott & White Medical Center
01.2018 - 03.2020
Emergency Room Registered Nurse
Baylor Scott & White Medical Center
07.2014 - 01.2018
Registered Nurse, PACU
Ascension Providence Hospital
05.2010 - 07.2015
Emergency Room Registered Nurse
Ascension Providence Hospital
12.2004 - 05.2010
Master Of Business Administration - Leadership
Tarleton State University
Master Of Applied Science - Nursing Education
The University of Texas At El Paso
Associate Degree In Nursing - Nursing
McLennan Community College
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