Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Vesa

Warren,OH

Summary

Our companies leadership team needs a motivated, results-driven Regional Pro Sales Director, who is engaged to organize and inspire Pro Sales Managers and Pro associates along with store management team to deliver on Lowe's mission and prioritize around our core behaviors such as: Show Courage, Take Action, Continued Learning, Focus on Customers and Delivering Results. A successful candidate like myself will understand what motivates PSM's, pro departments, and District and Store leadership by knowing how to tap into the needs and desires of our Pro customers in a effective way. I am a organized individual ready to develop and implement new sales initiatives, but also understands the continued strategy that has made our Region successful.

18 years experience with Lowe's.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pro Territory Sales Manager

Lowes Home Improvent
Western PA And Ohio Valley, OH, PA, WV
01.2023 - Current
  • Since January 2023, I've been charged with leading a team of 6 Pro Sales Managers within 5 Districts for Lowe's.
  • Developed and implemented sales plans to achieve regional goals.
  • Created and managed relationships with key customers in the region.
  • Analyzed customer feedback to identify potential opportunities for increasing sales.
  • Conducted market research to identify new business opportunities within the territory.
  • Participated in trade shows, conferences, seminars, and other events to promote products or services.
  • Supervised a team of sales representatives within the assigned territory.
  • Presented products and services to prospective customers.
  • Worked with 5 District Managers across the Region to ensure our sales team is aligned with the overall mission, and their stores were ready to support the business growth.
  • I've been the captain of the National Association of Home Builders for our Region, and I would cover Region 21 each time our Regional Director was away.
  • In 2023, led the team to a total of $51M in Pro Sales with +$4.2M revenue comp. 2024 is on track to finish with $59.3M in sales. Growing the business from 130 Managed Accounts to 177 in the Region.
  • My assigned territory has been #1 in the company for 2 periods in a row. Additionally, my assigned territory as yet to miss plan.

District In-Home Services Manager

Lowes Home Improvement
Akron, OH
08.2020 - 01.2023
  • Accountable for managing 13 to 15 salaried sales individuals in a district along with managing a total Install program with a total revenue of $41M in overall sales. My focus is achieving sales targets, delivering a best in class sales presentation and upholding the desired service level of the customer.
  • In 2020 through 2023 I was able to increase my sales team from a total of 2 - million dollar producers to 4 and coming into Q4 land a 10% comp.
  • I've managed and recruited 90 to 100 PROviders (installers) in a district (15 stores) to align with Lowe's installation categories and to fill any gaps in coverage and provide excellence in service. I'm also very in tune with Region 21 PROvider base and could prove beneficial in growing overall Pro Sales.
  • I've had experience leading Region 21 services program multiple times while the Regional In-Home Services Manager was out. I've also been accountable for rolling out new initiatives to the region to follow.
  • Coached sales team in customer interactions, service strategies and product positioning.
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Managed sales strategy and training for regional program.

Assistant Store Manager Sales/Specialty

Lowes Home Improvement
Boardman, OH
10.2017 - 08.2020
  • I have a proven track record for managing, driving sales and margin alignment with the financial plan of the store by managing a sales team that develops customer relationships, pursuing sales opportunities, and ultimately closes sales.
  • I've been accountable for managing and driving overall sales in the following areas: In-Store ProServices, Installed Sales, Special Order Sales, In Home Project Sales, Lowe's Protection Plans (LPP), and Credit.
  • Seasoned experience managing Pro Sales and Pro specialists alike, along driving the overall Pro Culture of a store. I've been responsible for acquiring and recruiting new Pro business, preparing formal business meetings with new and existing Pro clients. I've tapped into Pro's buying needs and worked with merchants to address those gaps and grow the business.
  • I personally have been responsible for building and devolving (includes recruiting, hiring, training, mentoring, and coaching) a professional and talented sales organization that provides the desired customer experience while maximizing sales, margin, close rates and average ticket.
  • Currently in 2019, I've already worked with another ASM, myself and the Regional Protection Plan Manager to cover the district to educate, organize associates to improve LPP for our market 1235. This includes training a number of different stores and leadership teams to grow the business.
  • In 2018 I was chosen by the 1235 Market Director and tasked with being the "Market Sales Manager Captain".
  • With the swift role out of IMS and Central Quoting I saw it as an opportunity to schedule training's led by myself at store New Castle, Hermitage, Trumbull and Boardman to make sure our management teams and sales teams new how to navigate through the system and process to better serve our customers and leverage sales.
  • I also made myself a resource to all the ASM Sales in the market to contact me should they have any questions or issues with their teams.

Service Manager

Lowe's Home Improvement
Boardman, OH
02.2016 - 10.2017
  • Service Manager Area 4 Lowe's Home Improvement (Lumber, Building Materials, Millwork, Hardware and Tools).
  • Responsible for enabling and empowering a team of CSA's to deliver the best possible customer service experience in the store. This includes making sure my departments are customer ready at all times while inspiring engaging, customer-focused behavior and reducing customer complaints.
  • I have worked with other Service Managers, ASM's and my Store Manager, to determine which service behaviors allow the store to meet the customer need and ultimately drive profitability for Lowe's.
  • I have lead CSA's in other departments, as needed to meet the demands of the store. I have key carrying ability and am well trained on how to close a store by myself and know how to handle the cash office as well.
  • As a Service Manager I've been involved with and gave my opinion on the hiring process and termination processes as well.

Department Manager

Lowe's Home Improvement
Niles, OH
02.2014 - 02.2016
  • Responsible managing multiple employees, inventory control, keeping up with a positive margin and meeting forecasts.
  • Making schedules, training and mentoring employees. Keeping up with the changes of the season and staying ahead of the ever-changing customer shopping experience.
  • Ensure the department and store staff are focused on the service focused, in-stock and safe.

Sales Specialist Pro Sales

Lowes Home Improvement
Niles, OH
02.2011 - 02.2014
  • To date I have been responsible for $712,000.00 in commercial sales. I've lead FY 2015 with 35 credit applications out of 88. I manage 36 accounts which are all an average above 72% growth. I've been the project lead ranging from new constructions homes, pole barns to decks. I have a proven track record of getting things done. I offer impeccable leadership skills. Overcoming many obstacles for the sake of the company and the customer. I am a very well rounded employee and versed in many departments and aspects of the store.
    Excellent with multitasking as most the time I work on more than one project at one time with more than one customer.
    My job at Lowe's is to provide a seamless experience for the customer to insure repeat business by utilizing blueprints set forth for us. Such as, LEF experience, credit tools, quality of merchandise and adding value to the purchase.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Ensured superior customer experience by addressing customer concerns, demonstrating the LEF program and resolving problems on the spot.

Pro CSA

Lowe's Home Improvement
Niles, OH
03.2006 - 02.2011
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Education

. -

John F. Kennedy
Trumbull County
2006

Criminal Justice

Kent State University (Trumbull)
Warren, Oh

Skills

  • Office 365 expert Proficient in Word, Excel, PowerPoint, OneNote, etc
  • Operations management
  • Excellent communication
  • Relationship building
  • Sales forecasting
  • Data analytics
  • Persuasive communication expertise
  • Issue resolution
  • Acquiring new customers
  • Event planning
  • Business development
  • Talent management
  • Sales solutions
  • Team leadership

Certification

  • Consultive Selling Framework Richardson Sales Certification
  • High Stakes Dialog Selling Framework Richardson Sales Certification
  • Sprint Coaching Framework Richardson Sales Certification
  • US EPA Lead Renovator Certification (Lowe's)

Timeline

Pro Territory Sales Manager

Lowes Home Improvent
01.2023 - Current

District In-Home Services Manager

Lowes Home Improvement
08.2020 - 01.2023

Assistant Store Manager Sales/Specialty

Lowes Home Improvement
10.2017 - 08.2020

Service Manager

Lowe's Home Improvement
02.2016 - 10.2017

Department Manager

Lowe's Home Improvement
02.2014 - 02.2016

Sales Specialist Pro Sales

Lowes Home Improvement
02.2011 - 02.2014

Pro CSA

Lowe's Home Improvement
03.2006 - 02.2011

. -

John F. Kennedy

Criminal Justice

Kent State University (Trumbull)

Similar Profiles

CREATE PROFILE
Joseph Vesa