Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
AccountManager
JORDAN WILLIAMS

JORDAN WILLIAMS

Account Manager
San Francisco,CA

Summary

Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

Apple Inc
San Francisco, CA
10.2019 - Current
  • Guaranteed customer net promoter score of 100% through client dedication and outreach.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Secured high-value accounts selling, effective customer solutions and promoting compelling business opportunities.
  • Increased client ROI by 43%, resulting in incremental upsell opportunities worth ~ $250k.
  • Developed pipeline to monitor sales progress and boost company revenue.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Managed book of 120 local business to maintain positive relationships and make effective financial or client-related decisions.
  • Introduced new onboarding process to improve data analysis by 35%

Enterprise Support Specialist

Apple
Elk Grove, CA
05.2019 - 09.2019
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Resolved many minor errors and 3 high-risk concerns with little oversight.
  • Monitored Enterprise eCommerce portals in operation and quickly troubleshot errors.
  • Helped create streamline repair and update processes to reduce client downtime by 50%.

Associate Account Manager

Apple
New York, NY
07.2017 - 11.2019
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Created sales contacts with on- and off-premise accounts.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Met with average of 9 clients per week per quarter consistently, resulting in 93% client retention rate.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Anticipated clients' needs by achieving 100% account outreach every quarter/
  • Obtained and evaluated credit information about prospective customers.
  • Listened attentively to client feedback to create stronger relations and shape business.

Product Specialist

Apple
New York, NY
10.2013 - 06.2017
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of Apple's Business Services & product line.
  • Assisted with demonstrations for perspective business to showcase functionality and adaptability.
  • Liaised between customers and business dev team to guarantee lead qualification and/or new prospect.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Upsold Apple's hardware and services to increase revenue quota by 20 % beyond targets.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Education

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Point Park University
Pittsburgh, PA
05.2014

International Business Certificate - International Business Management

Regent’s American College London
London, UK
11.2012

Skills

  • Order management
  • Converting leads
  • National accounts
  • Account verification
  • Checking quotes
  • Business Development
  • Customer rapport
  • CRM Systems
  • Sales expertise
  • Account management
  • Networking skills
  • Upselling

Certification

  • CPSP - Certified Support Professional (Apple 2019)
  • CSP - Certified Sales Professional (Apple 2014)
  • Certified Jamf Software (SaaS) Sales Professional, Apple - (2018)
  • Certified Social Media Management, Hootsuite Platform - (2012)


Timeline

Account Manager

Apple Inc
10.2019 - Current

Enterprise Support Specialist

Apple
05.2019 - 09.2019

Associate Account Manager

Apple
07.2017 - 11.2019

Product Specialist

Apple
10.2013 - 06.2017

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Point Park University

International Business Certificate - International Business Management

Regent’s American College London

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