Summary
Overview
Work History
Education
Skills
Timeline
Generic

J'Dyn Pratt

San Antonio,TX

Summary

I am an emerging professional in the field of public health, entirely devoted to community health through data-driven solutions and policy analysis and or related fields. Practical experience in healthcare administration and a call center has laid a foundation for me in patient communication, clinical data entry, and healthcare coordination. Currently, a Bachelor's degree student in Public Health at the University of Texas-San Antonio, my courses in database management, health policy, and diseases prevention have equipped me with the analytical tongue to understand and find solutions for public health problems. The development of health policy analyses targeting improvement of diseases and health care systems has further helped me understand how such policies influence healthcare providers and patients. My interest lies in making healthcare systems work in an efficient, equitable manner that is responsive to patients' needs, and I try to contribute to this through an internship or a full-time job in the healthcare industry.

Overview

6
6
years of professional experience

Work History

Inbound and Outbound Call Associate

CareTalk Healthcare
05.2024 - Current
  • Assist patients in scheduling appointments for the Remote Therapeutic Monitoring (RTM) program, in collaboration with Hero Machine, ensuring timely and efficient care for chronic conditions. Deemed the highest score for scheduling the max appointments.
  • Handle various campaigns aimed at chronic care monitoring, providing support to patients and assisting in the coordination of their long-term care plans.
  • Perform data entry tasks, including managing patients' medication information and ensuring HIPAA compliance by accurately maintaining electronic health records (EHR).
  • Prepare patient files for physician review by uploading medication details and other necessary health information into the system, ensuring readiness for medical consultations.

Inbound and Outbound Call Associate

Carenet Healthcare
01.2020 - 07.2021
  • Conducted clinical data entry for patient information, ensuring the accuracy and confidentiality of medical records.
  • Assisted patients with COVID-19 vaccine appointments, managing high volumes of inbound calls and providing timely information regarding vaccine availability.
  • Collaborated with the nurse advice line, facilitating the transfer of patients to appropriate healthcare professionals, including emergency services when necessary.
  • Engaged in outbound calls to remind patients of upcoming appointments and encourage adherence to preventive care practices, including annual checkups.

Server/Host

Pasha Mediterranean Grill
01.2019 - 08.2020
  • Managed seating arrangements and assisted guests in finding their preferred dining experience.
  • Processed orders through the point-of-sale system and prepared take-out orders with attention to detail.
  • Provided excellent customer service by delivering food and drinks in a timely and friendly manner, contributing to a positive dining experience for all guests.

Education

Bachelor of Science in Public Health -

University of Texas At San Antonio
San Antonio, TX
12.2024

Associate of Arts in Psychology -

Northeast Lakeview Community College
Selma, TX
12.2022

Skills

  • Data Management: Experienced in using healthcare databases and managing sensitive patient data for enhanced healthcare delivery
  • Public Health Policy Analysis: Skilled in analyzing public health policies and their impacts on healthcare systems and patient outcomes, with a focus on improving access and efficiency
  • Patient Communication: Expertise in handling patient communications, appointment scheduling, and providing healthcare guidance in high-pressure environments
  • Healthcare Software: Proficient in Electronic Health Records (EHR) systems and data entry
  • Adaptability: Developed a high level of adaptability through growing up in a military family, allowing for seamless integration into diverse work environments and teams

Timeline

Inbound and Outbound Call Associate

CareTalk Healthcare
05.2024 - Current

Inbound and Outbound Call Associate

Carenet Healthcare
01.2020 - 07.2021

Server/Host

Pasha Mediterranean Grill
01.2019 - 08.2020

Bachelor of Science in Public Health -

University of Texas At San Antonio

Associate of Arts in Psychology -

Northeast Lakeview Community College
J'Dyn Pratt