- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Stocking
- Customer Service
- Medical
- Pre Nursing Student
Je-Anna Johnson
Garland,TX
Summary
Customer Service Representative experienced in problem resolution, critical thinking, and payment processing. Enhanced customer satisfaction and driven efficient transaction management through strong active listening and customer relations skills. Focused on supporting team goals and improving service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
01.2026 - Current
- Assisted customers with product inquiries, ensuring satisfaction and prompt resolution of issues.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Maintained organized merchandise displays to support sales and improve customer experience.
- Collaborated with team members to manage inventory levels and restock items.
- Provided product recommendations based on customer needs, contributing to informed purchasing decisions.
- Handled returns and exchanges efficiently, fostering positive customer relationships.
Early Morning Stocker
Ross Dress for Less
10.2025 - 11.2025
- Stocked merchandise efficiently to ensure optimal product availability for customers.
- Organized and maintained inventory in compliance with store standards.
- Collaborated with team members to prioritize tasks during peak hours.
- Assisted in unloading deliveries and verifying shipment accuracy.
- Monitored product displays for cleanliness and presentation quality.
- Adapted quickly to changing priorities and store demands throughout shifts.
Dairy and Bakery Associate
Walmart
03.2025 - 07.2025
- Assisted in baking and decorating a variety of pastries and bread products.
- Operated bakery equipment, including mixers, ovens, and slicers, following operational guidelines.
- Maintained cleanliness and organization of bakery workspace to ensure compliance with safety standards.
- Provided excellent customer service by answering inquiries and assisting with product selection.
- Collaborated with team members to ensure timely product availability during peak hours.
Outbound Sales Representative
Omaha Steaks
10.2023 - 01.2024
- Developed outbound sales strategies to effectively engage prospective customers.
- Conducted product presentations to educate clients on offerings and benefits.
- Utilized CRM software to track customer interactions and follow-ups.
- Collaborated with marketing team to align sales initiatives with promotional campaigns.
Education
No Degree - A.S of Nursing
El Centro College
Dallas, TX05-2029
High School Diploma -
South Garland High School
Garland, TX05-2023
Certified Medical Assistant - CMA
Gilbreath Reed Technical Center
Garland, TX05-2023
Skills
- Client engagement
- Payment processing
- Problem resolution
- Sales strategies
- Critical thinking
- Active listening
- Customer relations
Interests
Timeline
Customer Service Representative
Home Depot
01.2026 - Current
Early Morning Stocker
Ross Dress for Less
10.2025 - 11.2025
Dairy and Bakery Associate
Walmart
03.2025 - 07.2025
Outbound Sales Representative
Omaha Steaks
10.2023 - 01.2024
No Degree - A.S of Nursing
El Centro College
High School Diploma -
South Garland High School
Certified Medical Assistant - CMA
Gilbreath Reed Technical Center