Jacquie Kabela
Arlington,TX
Summary
Knowledgeable Enrollment Systems Analyst with two years of experience in optimizing employee enrollment processes and systems. Committed to ensuring accuracy and efficiency while supporting remote teams. Skilled in system configuration, requirement gathering, developing use cases and delivers key initiatives. Seeking a challenging remote opportunity to leverage technical expertise and analytical skills to drive enrollment success.
Overview
6
6
years of professional experience
Work History
Systems Analyst Specialist
Sedgwick Claims Management
07.2021 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Provided client support on system operation and troubleshooting.
- Developed diagrams to describe and lay out logical operational steps.
- Investigated system issues and implemented resolutions to reduce downtime.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Utilized data visualization tools to effectively communicate business insights.
- Documented effective and replicable methods for extracting data and organizing data sources.
Enrollment Systems Analyst
AT&T
03.2020 - 07.2021
- Analyzed and assessed enrollment processes and systems to identify areas for improvement, resulting in a 80% increase in enrollment efficiency.
- Collaborated with cross-functional remote teams to gather requirements and implement enhancements to the enrollment system, ensuring seamless integration with other platforms and technologies.
- Conducted comprehensive data analysis to monitor enrollment trends and provided actionable insights to management, leading to more informed decision-making.
- Developed and maintained technical documentation, including system specifications, user guides, and standard operating procedures, ensuring knowledge sharing and continuity within the team.
- Coordinated and executed user acceptance testing (UAT) for system updates and releases, guaranteeing a bug-free experience for end-users.
- Provided remote training and support to team members and end-users to ensure a smooth transition to new systems and processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
Technical Systems Analyst
Sedgwick Claims Management
10.2018 - 03.2020
- Used Business Requirement Documents (BRD), User Stories and Jira to create and maintain comprehensive project documentation.
- Provided hands-on troubleshooting for issues at multiple scales, from individual systems to multi-site infrastructure.
- Researched and adopted new technologies to add value to existing offerings.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
- Developed and executed test cases, scripts and procedures for new software enhancements.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
IT Technical Support Intern
Dallas Cowboys Football Club
04.2017 - 10.2018
- Installed application software and upgrades, virus protection, and drivers.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Helped department set up equipment for meetings, events and operations.
- Resolved Internet and wireless and wired network access problems.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Determined and resolved printer and networked copier outages.
- Conducted system patching and software updates to field laptops using remote access software.
- Supported team in backup and restoration of Microsoft SQL databases.
Education
Bachelor of Science - Information Technology
The University of Texas At Arlington
Arlington, TX05.2018
Skills
- Technical Writing
- Enrollment System
- Requirements Gathering and Analysis
- System configuration
- Excel
- Testing
- SQL
- JavaScript
- Timely Project Completion
- Multi-tasker
- Agile Methodology
- Processes and Procedures
Affiliations
Growing in Technology (GIT)
Timeline
Systems Analyst Specialist
Sedgwick Claims Management
07.2021 - Current
Enrollment Systems Analyst
AT&T
03.2020 - 07.2021
Technical Systems Analyst
Sedgwick Claims Management
10.2018 - 03.2020
IT Technical Support Intern
Dallas Cowboys Football Club
04.2017 - 10.2018
Bachelor of Science - Information Technology
The University of Texas At Arlington
Similar Profiles
Alexis HerringtonAlexis Herrington
Medical Claims Examiner at Sedgwick Claims ManagementMedical Claims Examiner at Sedgwick Claims Management
Briana DickersonBriana Dickerson
Claims Representative at Sedgwick Claims Management Services Inc.Claims Representative at Sedgwick Claims Management Services Inc.
Tracy KendallTracy Kendall
Claims Examiner at Sedgwick Claims Management Services Inc.Claims Examiner at Sedgwick Claims Management Services Inc.
Bertha MayfieldBertha Mayfield
Sr. Claims Examiner at Sedgwick Claims ManagementSr. Claims Examiner at Sedgwick Claims Management
Viktor YoungerViktor Younger
Dish Washer at Panera BreadDish Washer at Panera Bread