Lisa Servantes
Victoria
Summary
System Analyst and I.T. support looking for an opportunity to maximize my potential and contribute to the organization growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Analyst
Citizens Medical Center
10.2023 - Current
- Oversee project management interfaces
- Performed internal system acceptance to deliver well-tested enhancements and meet application requirements.
- Oversee document development across project workstreams to create internal control statements per compliance and regulatory standards for the state of Texas.
- Create SQL queries for corporate organization.
- Test and create NPR and M-AT reports for our local EHR system
- Observe server alerts and submit documentation to necessary source for solution.
Operations Technician
Citizens Medical Center
06.2014 - 10.2023
- Creating and updating golden images, creating snapshots in vSphere, and recomposing desktops pools in VMware Horizon 7 & 8.
- Troubleshooting
- Installing hardware and software on network and standalone PCs.
- System Administrator over Dell Wyse devices
- Assisting in maintaining, installing, and upgrading system applications
- Remote desktop protocol in to host computers for solving IT issues.
- Deploy OVF templates in vSphere Client.
- Synchronizing users using biometrics in Imprivata and creates SSO policies
- Working with vendors daily to handle ongoing projects
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
San Antonio, TX01.2011
Skills
- Software Troubleshooting
- IT Support
- Mobile Devices
- Software Project Management
- Remote Operations
- Biometrics
- VMware
- Active Directory
- Office 365
- Data analysis
- Customer support
- Hardware installations
- Software updates
- Client communications
- Gathering requirements
- Report writing
- Technical writing
- Multitasking
- Problem-solving aptitude
- Microsoft Excel
- Windows server management
- Network troubleshooting
- System upgrades
- Program installations
- Server and system administration
- System performance monitoring
- System monitoring
- Scripting languages
- Help desk software
- Technical support
- Software installation
- Microsoft Office Suite
- Hardware troubleshooting
- Project management
- Fingerprint analysis
- MySQL
- Software and hardware updates
- End user support
- Systems deployment
- Microsoft desktop applications
- Application support
- Technical documentation
Certification
- Google Operating Systems, Google
- Google Technical Support Fundamentals, Google
- Google The Bits and Bytes of Computer Networking, Google
Timeline
Systems Analyst
Citizens Medical Center
10.2023 - Current
Operations Technician
Citizens Medical Center
06.2014 - 10.2023
- Google Operating Systems, Google
- Google Technical Support Fundamentals, Google
- Google The Bits and Bytes of Computer Networking, Google
Associate of Applied Science - Information Technology
ITT Technical Institute
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