- Backpacking and Hiking
- Road Trips
- Gardening
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
Lisa Servantes
Victoria,TX
Summary
Results-driven Systems Analyst and I.T. Support professional seeking opportunities to leverage skills and drive organizational growth. Skilled in diagnosing and resolving issues, maintaining system performance, and enhancing end-user satisfaction. Capable of managing multiple tasks and prioritizing workloads in fast-paced environments. Strong interpersonal and communication skills, committed to continuous learning and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Analyst
Citizens Medical Center
10.2023 - Current
- Oversee project management interfaces.
- Performed internal system acceptance to deliver well-tested enhancements and meet application requirements.
- Oversee document development across project workstreams to create internal control statements per compliance and regulatory standards for the state of Texas.
- Create SQL queries for corporate organization.
- Test and create MAGIC NPR and M-AT reports for the EHR system.
- Observe server alerts and submit documentation to necessary source for solution.
- I manage hospital value sets and codes to ensure compliance with state regulations.
Operations Technician
Citizens Medical Center
06.2014 - 10.2023
- Creating and updating golden images, creating snapshots in vSphere, and recomposing desktops pools in VMware Horizon 7 & 8.
- Troubleshooting.
- Installing hardware and software on network and standalone PCs.
- System Administrator over Dell Wyse devices.
- Assisting in maintaining, installing, and upgrading system applications.
- Remote desktop protocol in to host computers for solving IT issues.
- Deploy OVF templates in vSphere Client.
- Synchronizing users using biometrics in Imprivata and creates SSO policies.
- Working with vendors daily to handle ongoing projects.
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
San Antonio, TX01.2011
Skills
- Software Troubleshooting
- Mobile Devices
- Remote Operations
- VMware
- Office 365
- Customer support
- Software updates
- Gathering requirements
- Technical writing
- Problem-solving aptitude
- Windows server management
- System upgrades
- Server and system administration
- System monitoring
- Help desk software
- Software installation
- Hardware troubleshooting
- Fingerprint analysis
- Software and hardware updates
- Systems deployment
- Application support
- IT Support
- Software Project Management
- Biometrics
- Active Directory
- Data analysis
- Hardware installations
- Client communications
- Report writing
- Multitasking
- Microsoft Excel
- Network troubleshooting
- Program installations
- System performance monitoring
- Scripting languages
- Technical support
- Microsoft Office Suite
- Project management
- MySQL
- End user support
- Microsoft desktop applications
- Software testing
- Technical documentation
- Web services
- Problem-solving abilities
Certification
- Google Operating Systems, Google
- Google Technical Support Fundamentals, Google
- Google The Bits and Bytes of Computer Networking, Google
Interests
Timeline
Systems Analyst
Citizens Medical Center
10.2023 - Current
Operations Technician
Citizens Medical Center
06.2014 - 10.2023
Associate of Applied Science - Information Technology
ITT Technical Institute
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