Jeadyline Joy Lopez

• Maintained resident medical records, physician orders, and clinical documentation in compliance with regulatory standards.
• Served as the primary liaison between residents, families, physicians, nursing staff, and interdisciplinary healthcare teams.
• Assisted with resident admissions, transfers, discharges, Send-Outs, appointments, and transportation coordination.
• Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
• Processed physician orders (Ultrasounds, Xrays, referrals, Etc.) and ensured timely communication of resident care information.
• Ensured compliance with HIPAA, CMS, Medicare, Medicaid, and facility policies.
• Provided exceptional customer service while promoting resident-centered care and effective team collaboration.

• Answer incoming customer inquiries
• Assist users with purchase process, troubleshooting, and use of systems
• Respond to all emails, both internal and external, within 24 hours
• Schedule in-person appointments and inform customers of required documentation
• Make copies/scans of documents for company databases
• Prepare and issue customer purchased products and materials
• Report to senior management and follow-up on customer escalations
• Fill out and record customer information in company databases accurately and efficiently
• Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.

Same description as to when I previously worked here in 2020.

• Promote the value of Total Body Care by educating clients on new and expanded services
• Selling the Massage Envy Wellness Program
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
• Maintaining the cleanliness of the lobby/overall clinic

• Welcoming and helpful in meeting the needs of our guests on the sales floor.
• Maintained cleanliness and neatness of sales floor
• Improved my critical thinking and quick-problem solving
• Assisted with the fitting room
• Assisted in Cashiering
• Improved my upselling to meet our sales goal of the day
• Made sure that all customers in my department were taken care of
• Worked individually and in a group

• Ensured a seamless and quality guest experience for incoming guests
• Greeted guests upon arrival.
• Managed walk-in, online and phone orders
• Exceeded the expectations of guests throughout their visit, including taking orders, providing recommendations, answering questions and working with other team members as well.
• Created relationships with guests through our customer service.
• Resolved any complaints and concerns brought to my attention by a guest until, needed assistance by a manager on shift.
• Maintained a high cleanliness standard in my work area and dining area
• Provided assistance in other areas of the business when needed

• Assist with fitting rooms and have resources to provide assistance with outfitting, accessorizing, and helping to drive top of the line sales.
• Build and arrange displays accordingly
• Maintain cleanliness and neatness on the sales floor
• Provide assistance in all other departments as directed by managers
• Improved my communication skills
• Worked independently and with a team
• Resolved questions and problems with guests on the spot