Jealyn Douglass
Cheyenne,WY
Summary
Motivated and detail-oriented professional seeking to transition into healthcare as a TeleSitter Monitor Technician. Strong communication, multitasking, and computer proficiency skills developed through managing a small business and engaging directly with customers. Recognized for maintaining focus, effectively prioritizing tasks, and responding swiftly in dynamic environments. Committed to ensuring patient safety and well-being while continuously learning and implementing best practices in observation and monitoring.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Profound Skincare
01.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Demonstrated product application on clients using testers and samplings.
- Formulate innovative skincare recipes and produce all products by hand to ensure consistency and excellence.
- Assisted clients in selecting appropriate skincare products based on their individual needs, resulting in a higher level of customer satisfaction and repeat business.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Social Media Manager & Content Creator
Profound Academy
01.2020 - Current
- Call, email, text, and DM leads
- Managing followers on various social media platforms
- Networking with gyms, personal trainers, and health professionals
- Building lasting relationships with existing customers
- Recording, editing, and posting videos on social media
- Taking, editing, and posting photos on social media
- Developing and maintaining social media posting
- Developing campaigns on social media
- Remote
Remote Customer Service Rep
Mayweather Boxing & Fitness
09.2023 - 02.2024
- Call, email, and text leads
- Networking
- Book new appointments
- Sign customers up for various memberships
- Answer customer questions about the gym
- Help customers manage billing issues
- Be familiar with software used for the gym
- Participate in training sessions
- Closing sales
Babysitter
Guardian Angel Babysitting
01.2023 - 09.2023
- Create a profile for clients to preview
- Get into contact with clients
- Complete first aid & CPR certification course
- Come up with games & activities for children to play with
- Reach out to clients before arriving to work
- Creating meals & feeding children
- Taking children out for walks or to the park
- Keeping parents updated while babysitting
- Cleaning & tidying up
- Keeping children on a schedule per parents request
- Practicing clean & healthy habits
Sales Associate
Bath & Body Works
11.2021 - 01.2023
- Greeting customers as soon as they enter the store
- Engage, Demo, and reconnect with customers
- Help customers with any questions they may have
- Organizing and restocking merchandise
- Running the register and checking out merchandise for the customer
- Practicing good hygiene and frequently cleaning the store
- Staying knowledgeable about the products
- Taking truck orders
- Assisting coworkers with help they may need
- Working to keep conversion rates high
Social Media Manager
JC's Ultimate Athletes
11.2020 - 12.2020
- Developed and maintained social media posting
- Assisted in strategic development of video production and edited video for various lengths and platforms, including sound mixing
- Created eye-catching videos that helped tell stories that served marketing and business development efforts
- Maintained quality and consistency of brand, adhering to brand standards with all content
- Communicated with the audience on all platforms, commenting, liking, and sharing to increase post visibility and engagement
- Created and managed strategic vision and plan for all social channels, centered on increasing and retaining follower engagement
- Developed content focused on increasing both brand engagement and revenue
Food Runner
Doordash
03.2020 - 12.2020
- Managed urban deliveries with cars for efficiency and consistent on-time delivery
- Resolved customers' food and service issues promptly to maintain loyalty
- Handled delivery orders via smartphone application for organized approach
- Followed routes and time schedules to consistently meet customers' delivery targets
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes. Turned in receipts and money received from deliveries. Maintained accurate records of customer payments and money received for deliveries
- Transported materials between the business' hubs, retail customers and wholesale vendors
- Picked up food items at different restaurants and delivered to customers within 45 minutes for maximum satisfaction
Food Runner
Favor
11.2019 - 03.2020
- Handled delivery orders via smartphone application for organized approach
- Managed urban deliveries with cars for efficiency and consistent on-time delivery
- Delivered diverse food items to locations across San Antonio with pre-planned daily routes
- Resolved customers' food and service issues promptly to maintain loyalty
- Followed routes and time schedules to consistently meet customers' delivery targets
- Checked vehicles regularly for maintenance and cleaning requirements to keep up performance and professional impression to customers
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes. Turned in receipts and money received from deliveries
- Transported materials between the business' hubs, retail customers and wholesale vendors
Cashier
Dollar Tree
03.2019 - 10.2019
- Greeted all customers and provided prompt and friendly service. Bagged and packaged customer orders and purchases
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Count money in cash drawers at the start of each shift and balanced drawers at the end of each shift
- Ordered, stocked, and rotated all departments
- Answered questions regarding all products
- Assisted customers with locating items, answering questions and providing direction and service
- Recognized for providing efficient service with a high degree of accuracy
- Solved complaints by customers and issued credits for returned merchandise
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Adhered to all cash handling policies and procedures
- Maintained merchandise displays, including end caps, floor displays, and aisles
Food Service Worker
Chartwells
09.2018 - 03.2019
- Coordinated with the cook to prepare assigned portions of food for service
- Broke down, cleaned, and sanitized work stations before meal service
- Served food to customers, maintained guest satisfaction, and addressed customers' needs
- Prepared, assembled, and delivered patient trays and maintained sanitary conditions in service and storage areas
- Replenished food items to keep adequate stocks for food preparation demands
- Stored food in full compliance with food safety policies and procedures
- Assisted with opening procedures by setting up kitchen workstations and equipment
- Took advantage of slow periods to prepare pre-made items such as fruits, vegetables and pasta salads
- Kept products properly rotated and stored to meet quality requirements
- Monitored food production quality and supervised other kitchen staff
- Performed basic food preparation duties requiring minimal recipe knowledge
- Managed interruptions while attending to details and servicing customers
Sandwich Artist
Subway
02.2016 - 10.2017
- Greeting customers as they enter the store
- Taking orders
- Food items personalized and made to order per customer request
- Meal prep
- Taking truck orders
- Running register
- Performing cash drops at end of shift
- Cleaning & keeping store presentable
- Engaging in meaningful conversations with customers
- Upselling
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TX05.2017
Bachelor of Science - Biology Pre Med
Abilene Christian University
Abilene, TXAssociate of Science - Biomedical Sciences
Laramie County Community College
Cheyenne, WY09-2027
Skills
- Excellent Communication
- Alert, Disciplined, & Attentive to Details
- Problem Solving
- Relationship Building & Emotional Intelligence
- Stress Management & Conflict resolution
- Creative Thinker
- Organized
- Highly Motivated & Hardworking
- Multitasking
- Basic Computer Operation
- Energetic & Positive
- Proficient in Microsoft Office, Adobe Programs, Operating Systems (MacOS, Microsoft Windows), Emailing, Social Media, Presentations/Slideshows, and Google Workspace
Certification
CPR & First Aid Certified
Timeline
Owner
Profound Skincare
01.2025 - Current
Remote Customer Service Rep
Mayweather Boxing & Fitness
09.2023 - 02.2024
Babysitter
Guardian Angel Babysitting
01.2023 - 09.2023
Sales Associate
Bath & Body Works
11.2021 - 01.2023
Social Media Manager
JC's Ultimate Athletes
11.2020 - 12.2020
Food Runner
Doordash
03.2020 - 12.2020
Social Media Manager & Content Creator
Profound Academy
01.2020 - Current
Food Runner
Favor
11.2019 - 03.2020
Cashier
Dollar Tree
03.2019 - 10.2019
Food Service Worker
Chartwells
09.2018 - 03.2019
Sandwich Artist
Subway
02.2016 - 10.2017
High School Diploma -
Sandra Day O'Connor High School
Bachelor of Science - Biology Pre Med
Abilene Christian University
Associate of Science - Biomedical Sciences
Laramie County Community College
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