Jean Bienaime
Lynn,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Foxwoods Resort And Casino
10.2018 - 10.2021
- Monitored areas for security issues and safety hazards.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Built positive relationships with customers to increase repeat business.
Driver
Amazon
06.2020 - 09.2021
- Updated logs and tracking documents accurately and according to schedule requirements.
- Obtained signatures from customers upon delivery of goods.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
Cook
Pandan Express
06.2017 - 07.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
UNE
Haiti 09.2011
Skills
- Customer Loyalty
- Legal Standards
- Safety Issues Monitoring
- Employee Performance Evaluations
- Customer Preferences
- Effective Working Relationships
- Customer Service
Languages
French, creole, English
Timeline
Driver
Amazon
06.2020 - 09.2021
Cashier Supervisor
Foxwoods Resort And Casino
10.2018 - 10.2021
Cook
Pandan Express
06.2017 - 07.2018
High School Diploma -
UNE
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