Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Licedt Ruacho Barraza

Aurora,CO

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

4
4
years of professional experience

Work History

Cashier Supervisor

Urban Air
Denver, CO
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Restaurant Lead

Tastes On The Fly
02.2022 - Current
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Prepared salads and desserts in tableside service.
  • Set tables for basic and specialized services.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Shift Lead

Tastes On The Fly
01.2020 - 12.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained Number% injury rate during Number months of operation through advanced safety techniques.

Education

High School Diploma -

William Smith High School
Aurora, CO
07.2021

Skills

  • Customer Loyalty
  • Member Services
  • Corrective Actions
  • Customer Needs Assessments
  • Safety Protocols
  • Payment Processing Understanding
  • Customer Satisfaction
  • Cleanliness and Sanitation
  • Verbal and Written Communication
  • Brand Promotion
  • Speech Clarity
  • Sales Expertise
  • Marketing
  • Complex Problem-Solving
  • Critical Thinking
  • Company Culture and Values
  • Food and Beverage Service
  • Interpersonal Communications
  • Coaching and Training
  • Regional Dialects

Languages

Spanish
Native or Bilingual
Nepali
Limited Working
Korean
Limited Working

Timeline

Restaurant Lead

Tastes On The Fly
02.2022 - Current

Shift Lead

Tastes On The Fly
01.2020 - 12.2020

High School Diploma -

William Smith High School

Cashier Supervisor

Urban Air

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Licedt Ruacho Barraza