Jean-Bruno Omanga
Customer Service Sales Specialist
Chicago,IL
Summary
As a customer service representative, my primary objective was to aid customers in identifying their requirements and offering them the suitable solutions. To assist in guiding conversations, I provided prefabricated scripts for various topics. Establishing rapport and building customer relationships using best practices in customer service techniques is crucial. Additionally, I documented all customer interactions to ensure that I met my personal and team quotas. Highly adaptable individual bringing six years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Sales Specialist
Richmond Marketing
Champaign, IL
11.2023 - Current
- Create and expand income-generating prospects by engaging both new and existing clients.
- Supervise and drive a comprehensive, professional sales procedure ranging from identifying potential clients, designing solutions, negotiating and settling new deals.
- Devise, execute and bring to fruition the predetermined sales strategy.
Career Advisement Team Member
Purdue Northwestest University Career Center
Hammond, IN
11.2021 - 05.2023
- Experience in creating engaging marketing materials and promoting large-scale events on social media to increase student traffic
- Encourage students and alumni to book appointments with career advisors by engaging in conversations, posting on social media, and making phone calls
- Developed strong communication skills through assisting the Career Center in conducting survey calls, averaging 135 calls per week
- Utilize my organizational skills by scheduling appointments for resume reviews, cover letters, career exploration, and general university matters
- Worked with team members to coordinate networking events for students and recruiters
- Communicate effectively and consider stakeholders' diverse perspectives and experiences
- Ability to generate ideas and use technology to accomplish strategic goals
- Collaborate with employers to offer students opportunities for externships, practicums, career fairs, and networking gatherings.
- Provided customer service support to ensure satisfaction.
Management Trainee
Enterprise Holding
Chicago, IL
04.2022 - 08.2022
- Consistently ranked in the top 5 out of 100 sales interns for three consecutive months
- Ensured proper quality checks for all vehicle maintenance requirements and had a proficient understanding of vehicle standards
- Maintained accurate records of team progress towards specified targets and goals.
- Addressed any questions and concerns about transportation, hazards, and safety, such as tire conditions, safety warnings, and dashboard light errors
- Provided quality customer service and used suggestive selling techniques to generate over $3000 in sales in just 3 months
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer issues efficiently to build loyalty.
Education
Bachelor of Science in Bussiness Marketing - Marketing
Purdue University Northwest
05.2023
Associate of Arts Science -
Heartland Community College
05.2020
Skills
- Leadership
- Customer Complaint Resolution
- Pentalingual
- Business Development
- Sales Presentations
Awards
- Digital Advertising at Hubspot Academy
- Email Marketing at Hubspot Academy
- SEO at Hubspot Academy
- Social Media Marketing at Hubspot Academy
Affiliations
- Professional Soccer Player
- Assistant Coach U5-U10
- Saint Patrick's Cathedral Volunteer
- Web Designer
Certification
- IAB Digital Marketing & Media Foundations Certification
- SEO Certification
- Email Marketing
- Digital Advertising
- Social Media Marketing
Accomplishments
- National Honors Society
- Enterprise Intern Award
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Swahili
Limited
Professional Athlete
- Right back overseas professional soccer player for Port in Amiens, France. Embraced the culture while spending time in France , as well as enjoying playing back in my hometown.
Timeline
Customer Service Sales Specialist
Richmond Marketing
11.2023 - Current
Management Trainee
Enterprise Holding
04.2022 - 08.2022
Career Advisement Team Member
Purdue Northwestest University Career Center
11.2021 - 05.2023
Bachelor of Science in Bussiness Marketing - Marketing
Purdue University Northwest
Associate of Arts Science -
Heartland Community College
- IAB Digital Marketing & Media Foundations Certification
- SEO Certification
- Email Marketing
- Digital Advertising
- Social Media Marketing
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