Jean Burkhard

• Ensured continuous provision of service excellence and customer satisfaction.
• Properly handled and timely processed cash and credit card transactions.
• Accurately processed customer transactions such as orders, quotes and returns.
• Managed time effectively while meeting professional goals and working effectively with other members of the sales team.
• Maintained a friendly and customer-focused shopping platform.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Mentored new sales associates to contribute to the store’s positive culture.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Built long-term customer relationships and advised customers on purchases and promotions.

• Restocked and arranged employee supplies and products for sale.
• Consulted with clients to determine hair styling preferences and makeup needs.
• Sterilized equipment and cleaned shop areas.
• Performed pedicures and manicures for scheduled and walk-in customers.
• Developed and deepened customer relationships to build loyalty and promote referrals.
• Shampooed, conditioned and blow dried clients’ hair.
• Cleaned spa according to State of NJ safety and sanitary regulations.
• Worked with clients of all types to increase profile and status through effective styling.
• Maintained a solid knowledge base of all salon products and services.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
• Maintained work area in a clean and neat fashion to stay productive.
• Cut and applied highlighting foils, color, and perms.
• Handled guest complaints calmly and professionally.

• Followed through with client requests in a timely manner.
• Maintained a solid knowledge base of all salon and resort products and services.
• Maintained work area in a clean and neat fashion to stay productive.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
• Worked with clients of all types to increase profile and status through effective styling.
• Performed inventory and restocking assignments as necessary.
• Helped cut and prepare highlighting foils.
• Handled guest complaints calmly and professionally.

Routinely retracted patient throat cultures and prepared them for lab submission.

• Ensured HIPAA compliance.
• Ensured safety and well-being of patients.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Demonstrated ability to lead and motivate outstanding healthcare teams.
• Provided patient education.
• Supervised new hired personnel when administering medications to ensure patient safety.
• Used Epic to schedule and manage patient appointments. 
• Assessed patients and documented their medical histories.
• Took and recorded patients' temperature, pulse and blood pressure.
• Collected blood and other laboratory specimens and prepared them for lab testing.
• Prepared samples for shipping and disposed of bodily fluids in the proper containers.
• Oversaw items in inventory so that they could be reordered before the supply ran out. 
• Self-directed with astute judgment skills. High level of personal accountability.
• Certified that equipment and supplies were properly maintained for quality patient care and safety.
• Performed monthly inventory and maintained office and medical supply counts.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Organized and administered immunizations to patients.
• Educated patients about the use and benefits of equipment such as home blood pressure cuffs and glucose meters.
• Called patients to share lab results and discuss physician orders.
• Resupplied offices and examination rooms, labeled drawers and ordered new stock.
• Performed pregnancy tests and sent specimens for laboratory testing.
• Created and maintained computerized record management systems to record and process data and generate reports.
• Authorized drug refills and provided detailed prescription information to pharmacies.
• Order clinical supplies and keep inventory of immunizations and injectable medications.
• Perform in house testing and EKGs.
• Complete quality testing for CLIA.
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