Hi, I’m
Maria Bautista
Certified Nurse Assistant And Phlebotomist
Wilmington,DE
Overview
8
years of professional experience
10
years of post-secondary education
Work History
D.F. GroceryWest Chester, PA
Customer Service Cashier
04.2018 - Current
Job overview
- Family businesses. Interaction with customers/ adults and children and using two different languages (Spanish and English). Physical strength is required to carry out delivered products. Also, able to stand for long hours and be in condition.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Developed and managed relationships with customers to increase customer loyalty.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 20 pounds at once and used forklift to move heavier loads
Pasteleria RojasWilmington, DE
Customer Service Cashier
10.2016 - 03.2018
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Mexican Bakery- sweets and desserts. Part of th job was to pick up cake orders and assist customers with their desired decoration; paying attention and asking crucial questions, such as whether any allergies or sugar-free cakes, were essential. In addition, explain to the customers the type of ingredients contained in the sweets and cakes. Moreover, it was essential to speak a language they could understand, in this case, Spanish or English, and make sure they could understand. It also works under stress during holidays such as Mother's Day, Christmas, King's Day, and other special holidays. Physical strength was required to carry out cakes and bread trays. Also able to stand for long hours and be in condition
Tocumbo Ice CreamWilmington, DE
Cashier/Customer Service Cashier
06.2015 - 10.2016
Job overview
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash and card transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- It is an ice cream shop where I serve and attend to the customers. Working under stress also required some physical strength (carrying gallons of ice cream ). Interaction with customers/ adults and children and using two different languages (Spanish and English).
Education
Mount Pleasant High SchoolWilmington, DE
High School Diploma
09.2011 - 05.2015
University Overview
- Honor Roll 2012
- Extracurricular Activities: Swimming (2013- 2015), Girls Lacrosse (2012-2015), Spanish Club, Multicultural Club
- Completed AP course English
Delaware Technical And Community CollegeNewark, DE
Some College (No Degree) from Biology
08.2015 - 04.2020
University Overview
Biology
Delaware County Community CollegeMedia, PA
Associate of Arts from Nursing
02.2022 - Current
University Overview
Phlebotomist Training/Certificate
EKG Training
CNA Training/ Certificate
Timeline
Delaware County Community College
Associate of Arts from Nursing
02.2022 - Current
Customer Service Cashier
D.F. Grocery
04.2018 - Current
Customer Service Cashier
Pasteleria Rojas
10.2016 - 03.2018
Delaware Technical And Community College
Some College (No Degree) from Biology
08.2015 - 04.2020
Cashier/Customer Service Cashier
Tocumbo Ice Cream
06.2015 - 10.2016
Mount Pleasant High School
High School Diploma
09.2011 - 05.2015
Summary
Reliable employee seeking CNA position. Courteous Certified Nursing Assistant Student possessing excellent communication, time management and bedside care capabilities. Experienced in performing regular and basic nursing duties under direct supervision of RN. Skillful in checking and recording patient vital signs and assisting with admissions, positioning and discharge of patients. Certified in Delaware County Community College.
Skills
Recording vital signs
Patient-focused care
Medical Records Management
Companionship and emotional support
Supporting personal needs
Direct Patient Care
Observing responses
Dementia and Alzheimer's knowledge