Bessy Lazara Leon Linares
Hialeah,FL
Summary
Dedicated customer service professional with proven ability to resolve complaints and enhance customer satisfaction. Skilled in maintaining composure in high-pressure situations while promoting a welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Fresco Y Mas
01.2025 - Current
- Handled cash, credit, and debit transactions while adhering to company policies for security.
- Resolved customer complaints professionally, enhancing overall shopping experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Graduate Certificate - Nursing Science
La Esperanza
444 E 25th St Hialeah FL, 3301311-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Patient-focused care
- Vital signs monitoring
- Healthcare ethics
- HIPAA
- Patient care quality
- Empathy and compassionate care
- CPR certification
- Certified nursing assistant (CNA)
- Feeding assistance
- Home health aide (HHA)
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
- HHA - Home Health Aide
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Cashier
Fresco Y Mas
01.2025 - Current
Graduate Certificate - Nursing Science
La Esperanza