Jean Casimir

.Interviewed applicants and assessed eligibility for immediate needs grant(food and non food); for employability and eligibility for public assistance , food stamps and Medicaid ; worked with applicants to remove barriers to employment and made referrals to other services as needed.

.Provided emergency assistance to clients to avert /alleviate crisis situations, such as evictions/homelessness and /or utility shutoffs.

.Recertified cases for financial eligibility and new budgets are calculated and authorized.

.Handled reopening of Family Assistance , Safety and One-Shot deal cases closed in error.

.Assisted coworkers with case consultation on individual cases; provided guidance on difficult and multi-suffix cases.

.Ensured accurate and timely processing cases actions as result of new information , compliance- related issues;maintained logs and tickler.

.Processed worklists timely : ISAR, 167D, 167M, Exclusion, etc.

.Responded to telephone inquiries in a courteous, professional, and polite manner.

.Ensured appropriateness of adverse actions and that participants receive required notification of his/her right to conference and/or conciliation on the case action.