Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Cleveland

Saratoga Springs,NY

Summary

Dynamic Customer Service Representative with proven expertise at Walmart, excelling in complaint handling and relationship building. Recognized for enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in multi-line phone management and staff training, consistently fostering loyalty and repeat business while maintaining service standard compliance.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Walmart
10.1994 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Saratoga Springs High School
Saratoga Springs, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Staff training
  • Prioritization
  • Building rapport
  • Multi-line phone talent
  • Service standard compliance
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Walmart
10.1994 - 01.2025

High School Diploma -

Saratoga Springs High School

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