Jean Derilus
Versatile professional with progressive experience across leasing administration, telecom sales, logistics, and customer-facing operations. Proficient in core office and productivity software — including Microsoft Word, Excel, Outlook, Google Docs, and Adobe Photoshop — along with industry-specific platforms (Yardi, AppFolio, Buildium) for documentation, scheduling, and records management. Proven ability to build rapport, close sales, and resolve complex customer issues while maintaining strict compliance with regulatory and documentation standards (Fair Housing, account verification, data accuracy). Consistent record of meeting sales, occupancy, and productivity goals in fast-paced, regulated environments. Bilingual, detail-oriented, and adaptable to structured, process-driven workplaces.
Work History
Leasing Agent
1 Year 11 Months- Managed tenant inquiries, providing prompt and accurate information regarding rental properties.
- Conducted property showings at 20+ locations, showcasing features and addressing potential tenant concerns effectively.
- Achieved timely market readiness of vacant units through collaborative inspections with the maintenance team before showings and after move-outs. Delivered market-ready units by conducting thorough inspections in partnership with the maintenance team before showings and post move-out processes.
- Managed monthly lease renewals for 100+ tenants, maintaining accuracy in application fees, deposits, and rent payment collection.
Sales Agent
11 Months- Engaged with 200+ customers weekly through consultative sales conversations, achieving 70%+ internet acquisition, 30%+ mobile acquisition, and 75%+ upgrade conversion rates.
- Identified customer needs through effective listening and tailored product solutions accordingly.
- Developed and maintained strong customer relationships to drive sales growth.
- Presented comprehensive insights on mobile and internet services to facilitate informed purchasing decisions and boost sales performance.
Warehouse Worker
2 Months- Conducted detailed assessments of packages and goods to identify damage, fostering strong relationships with transport partners for efficient replacements.
- Operated forklifts, pallet jacks, and hand-trucks to load and unload trucks while consistently upholding safety protocols.
Food Delivery Driver
3 Years 4 Months- Tracked weekly hours and mileage for accurate payment, keeping detailed logs of all deliveries and trips.
- Proactively communicated with customers regarding delays and verified order accuracy to maintain a high level of satisfaction.
Sales Agent
10 Months- Worked as an independent sales contractor across multiple payment processors, handling cash and debit/credit transactions.
- Developed key customer relationships to increase sales and improve overall purchasing experience, driving steady revenue.
Coordinator
6 Months- Resolved customer complaints and answered inquiries in a timely, professional manner while upholding company standards.
- Partnered with managers to address staffing, scheduling, and equipment issues affecting team performance.
Education
High School Diploma
High School Diploma
Studied microeconomics, macroeconomics, and economic data to build analytical and logical reasoning skills, examining big-picture indicators such as unemployment and interest rates.
Skills
Certification
- CSP - Certified Sales Professional
- Fair Housing Certification