DIANA LUPU-VIERU
Chicago,IL
Summary
Hospitality operations professional with experience leading teams, managing high-volume service environments, and delivering exceptional guest experiences. Skilled in coordinating private events, large group functions, and special events while managing logistics, staffing, reservations, and operational details. Proven ability to oversee daily operations, train and develop team members, manage payroll and scheduling, and execute revenue-generating events. Highly organized and detail-oriented with strong communication and problem-solving skills, seeking to leverage hospitality leadership experience to support successful event planning and execution as an Assistant Director of Event Operations.
Overview
12
12
years of professional experience
Work History
Leasing Agent
The Apartment Source
Chicago, IL
03.2021 - Current
- Conduct property tours for prospective residents.
- Respond promptly to phone, email and online inquiries from prospective tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Manage online listings and social media marketing for available units.
- Follow up with leads to close leases.
- Work with landlords and property managers to coordinate leasing activities.
- Achieved monthly leasing and sales goals.
General Manager / Bartender
Stretch Bar
Chicago, IL
04.2021 - 01.2025
- Led, trained, scheduled, and supervised a team of bartenders, servers, and support staff.
- Oversaw daily operations of a high-volume bar, ensuring exceptional guest experiences and efficient service.
- Managed inventory, ordering, and vendor relationships.
- Highly organized with exceptional attention to detail.
- Coordinated payroll processes for staff, ensuring accuracy and operational efficiency.
- Planned and executed multiple successful pop-up events, contributing to consistent year-over-year revenue growth.
- Created and managed client contracts while planning and executing private events for up to 500 attendees, overseeing event logistics from initial consultation through successful completion.
- Managed relationships with outside vendors for pop-up events, coordinating scheduling, logistics, setup, and on-site operations to ensure seamless event execution.
Head Server/Trainer
Highline Bar + Lounge
Chicago, Illinois
08.2014 - 06.2021
- Trained new servers on menu items and restaurant standards.
- Coordinated with kitchen, bar, and management teams to ensure seamless service during large private events and group reservations.
- Experienced hospitality professional with strong customer service and event support experience.
- Knowledge of banquet operations, event setup, and service standards.
- Assisted with wedding parties, corporate events, holiday parties, and private functions.
- Built strong relationships with guests, resulting in repeat business and positive customer feedback.
Education
Northern Illinois University
01-2007
Oakton Community College
Skills
- Client Relations & Guest Experience
- Private Event Planning & Execution
- Event Bookings & Lead Conversion
- Staff Supervision & Scheduling
- Team Training & Development
- Vendor Relations & Coordination
- Inventory & Cost Management
- Prioritization & Multitasking
- Time Management
- Communication & Problem Solving
- Revenue Growth Strategies
- Upselling & Cross-Selling Techniques
Timeline
General Manager / Bartender
Stretch Bar
04.2021 - 01.2025
Leasing Agent
The Apartment Source
03.2021 - Current
Head Server/Trainer
Highline Bar + Lounge
08.2014 - 06.2021
Northern Illinois University
Oakton Community College