Jean Edwards
Cottage Grove,USA
Summary
Dynamic office manager with a proven track record of enhancing operational efficiency through streamlined processes and effective team training. Expertise in overseeing administrative tasks, coordinating schedules, and maintaining accurate records contributes to a collaborative and productive work environment.
Overview
26
26
years of professional experience
Work History
Office Manager
Valley Sales of Hastings, Inc.
04.2022 - 01.2026
- Oversaw daily office functions to ensure efficient workflow. and coordinated daily administrative tasks effectively.
- Oversaw scheduling and organized meetings for management and staff collaboration.
- Implemented filing systems to streamline document management and retrieval.
- Led new employee onboarding to ensure smooth integration into company culture.
- Trained staff on office procedures and software applications for improved productivity.
- Supervised staff members, organized schedules and delegated tasks.
- Monitored and recorded invoices to maintain accurate financial records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Discussed job performance issues with employees, identifying solutions to enhance team effectiveness.
Office Manager
Hastings Automotive
04.2016 - 04.2022
- Managed office operations and coordinated daily administrative tasks effectively.
- Oversaw scheduling and organized meetings for management and staff collaboration.
- Implemented filing systems that improved document management and retrieval efficiency.
- Supervised staff members, organized schedules and delegated tasks.
- Trained staff on office procedures and software applications for improved productivity.
- Led new employee onboarding to ensure smooth integration into company culture.
- Provided training to new hires on office policies and procedures.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Received and directed phone calls to appropriate departments to ensure effective communication.
- Monitored and recorded invoices to maintain accurate financial records. and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Addressed and clarified customer inquiries to enhance satisfaction and loyalty. in a timely manner while maintaining positive relationships with clients.
Office Manager
Power Within Chiropractic
10.2013 - 04.2016
- Managed office operations and coordinated daily administrative tasks effectively.
- Trained staff on office procedures and software applications for improved productivity.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
Chiropractic Asst
Bandana Chiropractic
10.2012 - 10.2013
- Coordinated office operations and streamlined daily administrative tasks to enhance overall workflow.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Addressed customer inquiries promptly, fostering positive relationships and enhancing client satisfaction.
- Trained staff on office procedures and software applications for improved productivity.
- Maintained filing system for records, correspondence and other documents.
- Ensured accuracy of accounts receivable and payable by tracking invoices and payments diligently.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained confidential records relating to personnel matters.
Asst Manager
Chuck and Dons Pet Food Outlet
08.2010 - 10.2012
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Oversaw inventory management and ordering of pet supplies and products.
- Provided training and support to new team members on customer service practices.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist/HR Assistant
Southview Acres Health Care Center
11.2009 - 07.2010
- Greeted and assisted visitors with a friendly and professional demeanor.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system to direct calls efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained organized front desk area and patient records confidentiality.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with special projects assigned by management.
Asst Manager
Chuck and Dons Pet Food Outlet
04.2009 - 12.2009
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Supervised daily operations, scheduling shifts, and assigning duties to optimize team performance.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and issues, contributing to improved satisfaction levels.
- Provided training and support to new team members on customer service practices.
- Oversaw inventory management and ordering of pet supplies and products.
- Maintained composure during stressful situations to resolve conflicts.
Manager
Black Bear Crossings on the lake
08.2006 - 04.2009
- Managed daily restaurant operations and ensured smooth service flow.
- Supervised kitchen and front-of-house staff for optimal performance.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees on restaurant procedures and customer service standards to improve service quality.
- Resolved customer complaints efficiently, contributing to improved guest satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Accounting Asst, Bookkeeper
Ecowater Systems
11.2001 - 05.2006
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Processed journal entries for accruals, amortization and other adjustments.
- Reconciled bank accounts on a regular basis.
- Maintained accurate financial records and documentation in compliance with company policies.
- Maintained accurate financial records and files for auditing purposes.
- Checked figures and postings for correct entry and proper codes.
- Checked postings and documents for correctness, accuracy and proper coding.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Gen Ledger/Fixed Assets
HB Fuller
03.2000 - 11.2001
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Derham Hall High School
Saint Paul, MNSkills
- Financial reporting
- Employee onboarding
- Staff management
- Office procedures
- Clerical support
- Data entry
- Microsoft Office suite
- Payroll processing
- Email management
- Customer service
- Problem solving
Human Resource & Payroll Experience
- Process payroll using ADP software
- Handle incoming customer calls and schedule appointments
- Review applications to determine qualifications for position
- Phone screen and interview applicants
- Conduct background checks
- Set-up and maintenance of employee payroll and personnel files.
- Administered performance management and compensation programs
- Administer Workers Compensation program
- Set up and administer employee health and dental benefits.
- Maintain 401K plans
- Work with the union to ensure that all union dues are paid and that health and dental benefits are provided
- Participate in Employee Engagement committee and Safety Committee
Accounting Experience
- Accurate and timely processing of accounts payable and receivable
- General Ledger including journal entries and account reconciliation
- Monthly reporting including Profit and Loss statement and Balance Sheet
- Year end reporting and preparation for yearly audit, including yearly work papers
- Administered Fixed Assets
- Administered Expense Reports
- Worked with the partners of the firm to maintain client accounts and create billings on fixed bid projects or time and expense projects.
- Processed life insurance billing and maintained re-insurance records
- Prepared patients claims for submission to insurance companies
- Completed a daily review of the aging report
- Processed insurance information for the lenders, and maintained all consumer and commercial loan files
- Processed DMV documentation and UCC documentation on loans
- Collections
- Complied paperwork for repossessions
- Proof operator, reader/sorter operator
- Balanced daily cash letter
Timeline
Office Manager
Valley Sales of Hastings, Inc.
04.2022 - 01.2026
Office Manager
Hastings Automotive
04.2016 - 04.2022
Office Manager
Power Within Chiropractic
10.2013 - 04.2016
Chiropractic Asst
Bandana Chiropractic
10.2012 - 10.2013
Asst Manager
Chuck and Dons Pet Food Outlet
08.2010 - 10.2012
Receptionist/HR Assistant
Southview Acres Health Care Center
11.2009 - 07.2010
Asst Manager
Chuck and Dons Pet Food Outlet
04.2009 - 12.2009
Manager
Black Bear Crossings on the lake
08.2006 - 04.2009
Accounting Asst, Bookkeeper
Ecowater Systems
11.2001 - 05.2006
Gen Ledger/Fixed Assets
HB Fuller
03.2000 - 11.2001
High School Diploma -
Derham Hall High School