Jean Frost
Grand Rapids,MI
Summary
Hardworking employee enthusiastic to utilize knowledge and experience in the beauty industry to further my career long term goals.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Nomadic Mobile Salon
05.2020 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Sole Proprietor/Cosmetologist
Otto and Grand
12.2015 - 02.2020
- Implement efficient time strategies that allow for clients to feel appreciated while maximizing revenue
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Achieved highest retail sales in the salon on a consistent basis
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Mentored junior team members to develop their skills and enhance overall productivity within the business.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Devised processes to boost long-term business success and increase profit levels.
Owner/Sole Proprietor
Frost Salon
01.2014 - 01.2015
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Strengthened brand visibility via strategic networking at industry events.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Earned management trust by serving as key holder, responsibly opening and closing salon
- Handled daily flow of paperwork and dealt with day to day accounting
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Followed merchandising guidelines to present visually appealing displays.
Sole Proprietor/Cosmetologist
Splurge Salon
06.2005 - 01.2014
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Mentored junior team members to develop their skills and enhance overall productivity within the business.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Manager of Operations
Sport Clips
07.2007 - 04.2008
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Arts - Fashion Merchandising
Grand Rapids Community College
Grand Rapids, MI01.2023
No Degree - Real Estate
Kaplan Real Estate
08.2016
Montcalm Community College
Sidney, MI07.1997
Skills
- Microsoft Office
- Visual merchandising
- Hygiene standards
- Customer service excellence
- Microsoft Word
- Payroll
- Budgeting
- Project Management
- Presentation Skills
- Merchandising
- Human Resources
- Mentoring
- Microsoft Outlook
- Recruiting
- Maintenance
- Administrative Experience
- Office Management
- Quality Assurance
- Strategic Planning
- Appointment Scheduling
- Health and Safety
- Staff Management
- Employee Training
- Upselling services
- Salon marketing
- Performance evaluation
- Product knowledge
- Brand development
- Networking abilities
- Problem-solving abilities
- Client retention
- Time management
- Decision making
Certification
- Cosmetologist
- Driver's license
Additional Information
SKILLS
Creative problem solver Results Driven
Exceptional communication skills Successful Marketer
MS Windows proficient Team Player
Quick learner Effective Product Knowledge Learning
Strong client relations Articulate
Floor set design expertise Effective Learner
Training development aptitude Attention to Detail
Proficient in cash management Flexible Attitude
Strategic sales knowledge Outstanding Sales Skills
Credit card processing
Mediation capability
KNOWLEDGE, SKILLS ABILITIES
Proficient Computer Skills
Years of training in Suggestive
Experienced in Scheduling Software
Able to create visual displays to creatively showcase products
Ability to devise a business plan and budget for launches and ongoing operations
Assessments
- Personality: Hard-Working - Proficient, 08/01/19, Proficient
- Delivery Driver - Completed, 07/01/19, Completed
Personal Information
Title: Customer Service Professional
Awards
Civic Oration Speech
Timeline
Owner/Operator
Nomadic Mobile Salon
05.2020 - Current
Sole Proprietor/Cosmetologist
Otto and Grand
12.2015 - 02.2020
Owner/Sole Proprietor
Frost Salon
01.2014 - 01.2015
Manager of Operations
Sport Clips
07.2007 - 04.2008
Sole Proprietor/Cosmetologist
Splurge Salon
06.2005 - 01.2014
Associate of Arts - Fashion Merchandising
Grand Rapids Community College
No Degree - Real Estate
Kaplan Real Estate
Montcalm Community College