Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean Geneus

Grafton,North Dakota

Summary

Dynamic customer service professional with a proven track record at Arise, excelling in problem-solving and active listening. Recognized for enhancing customer retention through empathetic communication and effective conflict resolution. Adept at data entry and team collaboration, consistently delivering high-quality service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Arise
07.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Interpreter

Cyracom International
03.2021 - 02.2023
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Customer Service Representative

Liveops
01.2019 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Arts - Linguistics

Faculte LInguistique Appliquee
Haiti

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Team collaboration
  • Customer relations
  • Computer proficiency

Languages

French
Full Professional
creole
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Arise
07.2023 - Current

Interpreter

Cyracom International
03.2021 - 02.2023

Customer Service Representative

Liveops
01.2019 - 03.2021

Bachelor of Arts - Linguistics

Faculte LInguistique Appliquee

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