Jean Jaquez
Bronx,New York
Summary
Friendly guest service professional offering 3 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in Guest Service Agent and Front Office Supervisor roles with training in OPERA, ONQ & PEP PMS.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hilton Garden Inn Midtown Park Ave
03.2024 - Current
- Greet all guests, register check ins and check outs of the property
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Provided guest assistance and recommendations for tourist attractions.
- Capable of working by myself in a rush environment if needed and able to make calls in a fast manner
- In charge of managing hotels inventory for my shift and making sure the hotel is balanced as well as guest bills must be all balanced
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Front Office Supervisor
Holiday Inn Express at Sunset Park
12.2021 - 03.2024
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Knowledge handling chargebacks/reviews and any guests complaints
- Supervise and help manage Front Office department
- Knowledge opening and making board for Housekeepers/supervise and inspect rooms when needed.
- IHG Hotels & Resorts Front Office Manager Certificate.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Admin QA
FedEx Ground
11.2021 - 12.2021
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas
- Linehaul, records management, quality assurance and customer service
- Tends to damaged/broken and incorrectly addressed packages in a timely manner to optimize delivery time
- Responsible for helping the delivery drivers with any assistance fixing, locating or tracking any missed packages so they can be delivered
- In charge of helping manage the delivery line with (20+ delivery trucks).
Package Handler
FedEx Ground
09.2020 - 11.2021
- Responsible for warehouse loading
- Physical loading, unloading and/or sorting of packages of varying sizes and weights
- Scanning packages before loading them in trucks.
Education
Computer Engineering
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Spanish
- English
- Leadership skills
- Customer service
- Opera PMS
- Hospitality
- Fast learner
- ONQ / PEP PMS
Timeline
Guest Service Agent
Hilton Garden Inn Midtown Park Ave
03.2024 - Current
Front Office Supervisor
Holiday Inn Express at Sunset Park
12.2021 - 03.2024
Admin QA
FedEx Ground
11.2021 - 12.2021
Package Handler
FedEx Ground
09.2020 - 11.2021
Computer Engineering
New York City College of Technology of The City University of New York
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