Jean Knighton
Bushnell,FL
Summary
Dedicated customer service representative skilled in data entry and team collaboration. Proven ability to resolve customer issues while enhancing satisfaction and loyalty.
Experienced manager with a strong focus on customer relations and staff development. Successfully implemented training programs that improved team performance and fostered a customer-centric environment.
Detail-oriented professional known for critical thinking and active listening. Contributed to operational improvements through effective problem-solving and staff training, ensuring high-quality service delivery.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Wamart Supercenter
Bushnell, Fl
10.2024 - Current
- Assisted customers with product inquiries and resolution of complaints, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to enhance checkout efficiency.
- Collaborated with team members to maintain store cleanliness and organization, improving shopping experience.
- Trained new staff on customer service protocols and store policies, fostering a knowledgeable workforce.
- Resolved escalated customer issues by employing problem-solving skills, leading to improved service reliability.
Manager
No Name Saloon
Saint Petersburg, Fl
10.1997 - 10.2024
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for efficiency and performance.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Implemented inventory management systems to reduce waste and enhance supply chain efficiency.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
Closing Manager - Key Holder
Tuesday Morning
St. Petersburg, FL
09.2014 - 01.2016
- Led closing operations, ensuring seamless transition of store responsibilities.
- Managed team performance and training to enhance operational efficiency.
- Developed and implemented strategic processes for inventory management.
- Coordinated with cross-functional teams to optimize sales and customer service initiatives.
- Streamlined closing procedures, reducing time spent on nightly reconciliations. Also includes taking nightly deposits to bank.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FLNo Degree - Business Administration
Tampa College
FLNo Degree - Business Administration
Hillsborough Community College
Tampa, FLNo Degree -
Saint Petersburg Junior College
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Wamart Supercenter
10.2024 - Current
Closing Manager - Key Holder
Tuesday Morning
09.2014 - 01.2016
Manager
No Name Saloon
10.1997 - 10.2024
High School Diploma -
Tampa Bay Technical High School
No Degree - Business Administration
Tampa College
No Degree - Business Administration
Hillsborough Community College
No Degree -
Saint Petersburg Junior College