Jean Laird
Eustis
Summary
Dynamic professional with extensive experience at Walmart INC, excelling in team leadership and customer relationship management. Proven track record in enhancing operational efficiency and driving staff development through targeted training programs. Proficient in Microsoft Office Suite, demonstrating strong problem-solving abilities to achieve organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service-Online Shopping
Walmart INC
Eustis
10.2020 - Current
- Handled inbound and outbound calls to support online order processing.
Demonstrated ability to multitask effectively in fast-paced environments.
Collaborated with team members to enhance operational efficiency.
Executed appropriate substitutions based on customer needs while adhering to guidelines.
Support Manager
Walmart INC
Locust Grove
02.2008 - 01.2020
- Directed a team of 30+ associates, emphasizing compliance and operational efficacy.
Fostered a culture reflecting values of economy and improved living standards.
Supervised front-end staff to achieve SPH and ROP benchmarks consistently.
Enhanced staff capabilities through revised orientations and regular training reviews.
Launched detailed product training programs to boost proficiency.
Conducted monthly skills workshops focusing on Financial Services and Point-of-Sale systems.
Led customer service-focused initiatives to refine front-end operations.
Office Manager
Laura Munder Fine Jewelry
Palm Beach
05.2005 - 12.2007
- Managed financial transactions efficiently while executing essential operational functions.
Processed RTVs from vendors to optimize product lifecycle management.
Addressed product inquiries associated with client profiles, enhancing customer engagement.
Delivered weekly and monthly sales reports, supporting strategic initiatives.
Compiled month-end management reports alongside detailed financial summaries.
Documented receipts meticulously and generated timely bank deposits.
Developed comprehensive expense reports aligning with monthly budgetary constraints.
Regularly updated physical inventory reports, incorporating variance analysis to drive improvements.
Audit Manager
AmCOMP
Palm Beach
04.1998 - 05.2005
- Reported directly to Vice President of Accounting while managing account operations and workman's compensation audits.
Performed annual evaluations, bonus assessments, and disciplinary actions for audit team members.
Developed training programs for audit staff, ensuring adherence to company policies.
Supervised both in-house and field auditors, as well as audit-free companies to enhance operational effectiveness.
Education
Certified Patient Account Technician -
AGPAM
West Palm Beach, FL05-1996
Medical Assistant -
New York School For Medical And Dental Assistants
New York, NY12-1987
Associate of Business Administration -
Kilburn Community College
London, England12-1978
Religious Studies -
University of Oxford
London, England05-1976
Skills
- Microsoft Office Suite
- Order processing
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Proficient in Excel, Word, PowerPoint, and Publisher
Proficiencies
Engineered a series of product learning modules presented to teammates via cascade meetings, conference calls, and webinars., Seasoned with analytical problem-solving using integrity and company policies to make guided decisions., Excellent communicator with organizational expertise.
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service-Online Shopping
Walmart INC
10.2020 - Current
Support Manager
Walmart INC
02.2008 - 01.2020
Office Manager
Laura Munder Fine Jewelry
05.2005 - 12.2007
Audit Manager
AmCOMP
04.1998 - 05.2005
Certified Patient Account Technician -
AGPAM
Medical Assistant -
New York School For Medical And Dental Assistants
Associate of Business Administration -
Kilburn Community College
Religious Studies -
University of Oxford