Jean Lalicata
Dexter,ME
Summary
Highly motivated Administrative Assistant with extensive client care, customer service and management skills. My customer service, people centric nature, compassion and empathy have provided me excellent management skills with staff and diverse populations. I believe my comprehensive skills are like minded of the Partners for Peace Agency and will be a solid foundation for the Shelter Coordinator position.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Wellspring, Inc.
Bangor, Maine
06.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintaining daily schedules for OP Mental Health and Substance Use Services for four Clinicians.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinating Maine Care and DHHS payment authorizations using the Atrezzo system program.
- Communicating effectively with professionals such as, DHHS , Probation and Maine Pretrial in regards to referrals for client services
- Delivered excellent customer service for a diverse population through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with outreach projects.
Client Care Coordinator
Wellspring, Inc.
Bangor, Maine
04.2012 - 06.2017
- Coordinated client admission processes for a Residential Treatment Facility for 13 women.
- Managed scheduling of appointments, implementing Doctor orders and client medical files
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Developed and maintained client's medical records for accuracy and medical compliance.
- Trained new staff on best practices in client care and operational procedures.
- Daily operations, including upkeep of a residential home ensuring a safe environment.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
Education
Associate of Science - Human Services
Beal College
Bangor, ME05-2012
Skills
- Client care services
- Management
- Office administration
- Knowledge of diverse populations
- Leadership
- Data entry
Timeline
Administrative Assistant
Wellspring, Inc.
06.2017 - Current
Client Care Coordinator
Wellspring, Inc.
04.2012 - 06.2017
Associate of Science - Human Services
Beal College