Jean-Marie Philippe Emmanuel N'Gbichi

• Assisted customers in product selection, enhancing overall shopping experience.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained visual merchandising standards to effectively showcase products.
• Processed transactions accurately and efficiently at point of sale.
• Resolved customer inquiries and complaints promptly to ensure satisfaction.

• Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Maintained accurate cash drawer, ensuring financial integrity and trust.

. Participated in meetings and conferences as assigned by team leaders.

. Developed conference presentations reports.

. Conducted research on best practices in virtual internships to improve program delivery and participant experience.

. Participated in presentations related to projects to gain knowledge.