Jean McDowell
Vail,AZ
Summary
Dynamic professional with a proven track record at TradersCoach.com, excelling in customer relationship management and problem-solving. Successfully enhanced customer satisfaction through effective complaint handling and technical support. As a Creative Director at Reed Travel Group, led innovative marketing campaigns, optimizing resources and mentoring teams for impactful results.
Overview
37
37
years of professional experience
Work History
Customer Support Specialist
TradersCoach.com
10.1998 - Current
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Provided support in troubleshooting technical issues, ensuring timely resolution.
- Documented customer interactions in CRM software for accurate record-keeping.
- Collaborated with team members to streamline support processes and improve efficiency.
Creative Director
Reed Travel Group
05.1988 - 06.1996
- Led creative teams in developing innovative marketing campaigns aligned with brand objectives.
- Collaborated with cross-functional departments to ensure cohesive messaging across all platforms.
- Oversaw project timelines and budgets, optimizing resource allocation for maximum impact.
- Mentored junior designers and copywriters, fostering professional growth and skill development.
Education
BFA, Bachelor Of Fine Arts - Advertising & Graphic Design
Parsons School of Design, The New School
New York, NY06-1982
High School Diploma -
Farmingdale High School
Farmingdale, NY06-1978
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
TradersCoach.com
10.1998 - Current
Creative Director
Reed Travel Group
05.1988 - 06.1996
BFA, Bachelor Of Fine Arts - Advertising & Graphic Design
Parsons School of Design, The New School
High School Diploma -
Farmingdale High School
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