Hi, I’m
Jean-Mary Mondesir
Business Administration/Management
North Miami,FL
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Preference
Summary
Operations and customer service professional with experience in fast-paced, client-focused environments requiring leadership, communication, workflow management, and problem-solving skills. Skilled in daily operations, customer relations, team coordination, and maintaining high service standards under pressure. Proficient in Microsoft Office 365, CRM platforms, POS systems, scheduling software, and AI productivity tools. Multilingual professional fluent in English, French, and Haitian Creole with a strong interest in hospitality, leadership, and operations management.
Overview
3
years of professional experience
Work History
NerdTech Ai Independence, MO
Operations Manager
03.2024 - 12.2025
Job overview
- Coordinated daily operations to ensure adherence to company policies and procedures.
- Assisted in inventory management, tracking supplies and minimizing discrepancies.
- Implemented process improvements that enhanced workflow efficiency across teams.
- Maintained accurate records of operational activities for reporting purposes.
Advanced Agent Marketing Swansea, SC
MARKETING & CRM COORDINATOR
01.2024 - 12.2025
Job overview
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Fostered client relationships, ensuring high levels of satisfaction and repeat business.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
- Implemented CRM systems to streamline sales processes and improve data accuracy.
Symmetry Financial GroupSwannanoa, NC
Field Underwriter
11.2023 - Current
Job overview
- Evaluated client applications to determine risk and coverage eligibility
- Conducted in-depth assessments of property and casualty risks
- Collaborated with agents to develop tailored insurance solutions
- Analyzed market trends to enhance underwriting guidelines
Quility Insurance IncSwannanoa, NC
SALES & OPERATIONS COORDINATOR
11.2023 - Current
Job overview
- Assisted in managing client relationships to enhance customer satisfaction.
- Supported team in executing marketing strategies to drive lead generation.
- Learned CRM software to track leads and manage communication effectively.
- Conducted market research to identify potential clients and industry trends.
- Maintained organized records of client interactions for future reference.
- Adapted quickly to changing priorities while supporting multiple projects simultaneously.
Education
Miami Dade CollegeMiami, FL
Associate of Arts from Business Administration And Management
04.2025
Miami Edison Senior High SchoolMiami, FL
High School Diploma
06.2023
University Overview
- Honoree of [Algebra 2]
- Honoree of [Us History]
- Honoree of [Pre calculus]
- Awarded [English Esol Art]
- Awarded [Us History Honors]
- Awarded [DE:SLS Strategies for Success 2yrs]
- Awarded [English 4]
- [American dream scholar] Scholarship Recipient
- Completed AP course in [French]
- Honoree of [Chemistry]
- [3.5] GPA
- Ranked in Top [20]% of class
- [Notre Dame Altar server] Member
Florida International UniversityMiami, FL
Associate of Science from CGS (Intro of Computer)
05.2023
Skills
- Team Leadership & Staff Coordination
Guest Service & Experience Management
Daily Operations & Workflow Management
Conflict Resolution & Problem Solving
Staff Training & Onboarding Support
Scheduling & Time Management
- Performance Monitoring & Team Support
CRM & Reservation Systems
Sales & Upselling Techniques
Lead & Inquiry Handling
- Fast-Paced Environment Adaptability
Communication & Interpersonal Skills
Technologies
I have a strong background working with computers, digital systems, and customer-focused technologies. I’m comfortable with Microsoft Office, CRM platforms, POS systems, scheduling tools, workflow systems, and online research. I adapt quickly to new technology and enjoy learning systems that improve operations and customer experience. I am currently attending Miami Dade College pursuing studies in Business Analysis and Management, while also continuing to expand my knowledge of AI and modern business technologies.
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Certification
• Licensed Insurance Agent
• Licensed Producer & Business owner
• CPSP - Certified Professional Sales Person
• Inducted Member Of NSLS
- Business Analysis Professional
- Business Administration Trainee
Accomplishments
- High School Diploma
- Currently pursuing studies in Business Analysis and Management at Miami Dade College
- 2 Years of Computer Research and Development Experience
- FIU SLS Strategies for Success Program Participant
- Licensed Florida Insurance Agent
- Experience in Customer Service, Operations, and Client Relations
- Associate with Symmetry Financial Group
- Founder of JeanR Financial Corp.
- Strong background in leadership, communication, and workflow management
- Multilingual: English, French, and Haitian Creole
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CRM Platforms
Microsoft Office 365 & Google Workspace
POS & Scheduling Systems
Workflow & Administrative Software
Canva & Basic Graphic Design Tools
AI Productivity Tools & Online Research Systems
Interests
Hospitality & Guest Experience
Leadership & Team Development
Health, Wellness & Fitness
Customer Service Excellence
Business Operations & Management
Personal Growth & Professional Development
Affiliations
- Symmetry Financial Group
- JeanR Financial Corp.
- Miami Dade College
- Florida Licensed Insurance Agent
- FIU SLS Strategies for Success Program
- Customer Service & Hospitality Industry Experience
- The National Society of Leadership and Success
- Notre Dame d'Haiti Catholic Church
Timeline
Operations Manager
NerdTech Ai
03.2024 - 12.2025
MARKETING & CRM COORDINATOR
Advanced Agent Marketing
01.2024 - 12.2025
Field Underwriter
Symmetry Financial Group
11.2023 - Current
SALES & OPERATIONS COORDINATOR
Quility Insurance Inc
11.2023 - Current
Miami Dade College
Associate of Arts from Business Administration And Management
Miami Edison Senior High School
High School Diploma
Florida International University
Associate of Science from CGS (Intro of Computer)