Jean M. Pennington
Los Ranchos ,NM
Summary
Dynamic professional with a proven track record in delivering compelling presentations and fostering effective communication. Expertise in building trust through clear explanations of benefits and addressing inquiries, resulting in strong relationship development. Recognized for swift decision-making abilities and a commitment to maintaining exceptional customer service in all interactions. Results-oriented mindset focused on identifying customer needs and implementing tailored solutions that drive satisfaction and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Agent
RESULTS CX
Paris, TX
08.2023 - 09.2025
- Medicare Advantage, inbound only. Wellcare (Centene) only. AHIP Certified 2026.
Licensed Agent
INTELOGIX
10.2024 - 12.2024
- Special one month assignment. Medicare products, inbound calls. AHIP Certified 2025.
Licensed Agent/Broker
BALANCE STAFFING, GoHealth
06.2023 - 12.2023
- Annual Enrollment Period, Medicare products only. Licensed in several states. AHIP Certified 2024.
Licensed Agent
JACOBSEN AGENCY
10.2022 - 12.2022
- Medicare Agent for Oklahoma based healthcare. This company worked with Oklahoma HMO and PPO only. AHIP Certified 2023.
Licensed Agent/Benefits Advisor
AON RETIREE HEALTH EXCHANGE
06.2021 - 12.2021
- Worked as benefits program advisor for retired and retiring workers from many companies managed by Aon such as AT&T, State Farm, Discover, and many other major corporations. Managed accounts and spoke with those reaching retirement age and requesting information on Medicare and Medicare products. Appointed with 40 companies and licensed in 12 states. AHIP certified for 2022.
Licensed Agent/Broker
ASSURANCE IQ
No Longer In Business
06.2020 - 12.2020
- Annual Enrollment Period. Medicare Advantage Products. Appointed with Anthem, Aetna, Humana, UHC, Anthem, several others. Licensed in 12 states. Remote Agent, AHIP Certified 2021.
Licensed Agent
CONVERGYS CALL CENTER
06.2018 - 12.2018
- United HealthCare Annual Enrollment only. Telesales of Medicare products, inbound only. Hourly plus bonus. AHIP 2019.
Licensed Agent
CONVERGYS CALL CENTER
10.2016 - 12.2016
- Humana Annual Enrollment only. Telesales of Medicare products, inbound only. Hourly plus bonus. AHIP Certified 2018.
New Mexico Program Advisor, Recruiter
THE COLLEGE NETWORK
10.2006 - 03.2015
- Independent Contractor for a consortium of ten colleges and universities providing education for adult learners, primarily in the nursing, healthcare, and business professional communities. As the first representative for the State of New Mexico developed the New Mexico territory by calling on nursing homes, colleges, hospitals, and other organizations with information regarding the 10 partner colleges and universities. Set and planned events at locations in New Mexico including Albuquerque, Gallup, Four Corners and Shiprock area, Las Vegas, Socorro, and Belen for the purpose of lead acquisition. Presented to groups as large as 200 as well as individuals explaining our work and the programs of the 10 colleges and universities Spoke with nurses, paramedics, administrators and worked with those interested in degree programs. Called and set appointments for presenting programs, presented programs and explained requirements, provided transcript evaluations, enrolled students, supported students throughout program to graduation, often enrolling them in subsequent programs. Skills: Event Planning and Coordination, Appointment Setting, Public Speaking, Relationship Building, Customer Service. Developed enrollment of students in New Mexico by 100%.
Education
BA - English, minor in Psychology, Liberal Arts
Texas Tech University
Lubbock, TXSkills
- Talent acquisition
- Business development strategy
- Client acquisition
- Meeting scheduling
- Strong verbal communication
- Effective organizational skills
- Strong customer service abilities
Certification
- Life, Accident, Health Agent State of New Mexico. 2026 AHIP/AML
- Active Licenses: Health non-resident, 50 States.
Timeline
Licensed Agent
INTELOGIX
10.2024 - 12.2024
Licensed Agent
RESULTS CX
08.2023 - 09.2025
Licensed Agent/Broker
BALANCE STAFFING, GoHealth
06.2023 - 12.2023
Licensed Agent
JACOBSEN AGENCY
10.2022 - 12.2022
Licensed Agent/Benefits Advisor
AON RETIREE HEALTH EXCHANGE
06.2021 - 12.2021
Licensed Agent/Broker
ASSURANCE IQ
06.2020 - 12.2020
Licensed Agent
CONVERGYS CALL CENTER
06.2018 - 12.2018
Licensed Agent
CONVERGYS CALL CENTER
10.2016 - 12.2016
New Mexico Program Advisor, Recruiter
THE COLLEGE NETWORK
10.2006 - 03.2015
BA - English, minor in Psychology, Liberal Arts
Texas Tech University