Jody Fisher
Taylors,SC
Summary
Staffing professional with 24+ years of experience. Licensed Insurance (Health and Life).
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Tele Sales Agent
Various
03.2024 - Current
- Analyzed clients' insurance needs and recommended appropriate coverage options to meet their specific requirements
- Developed comprehensive knowledge of various insurance policies, including life and health lines, concentrating on the Medicare business.
- Utilized CRM software to track client interactions, manage leads, and maintain accurate records of policy details
- Participated in ongoing training programs to enhance product knowledge and improve sales techniques
- Stayed up to date on changes within the insurance industry including regulatory updates affecting policy terms and conditions
- Non-Captive Agent
- Remote Independent Contractor
Senior Account Manager
Vital Workforce Solutions
Danielsville, GA
03.2020 - 10.2023
- Senior Account Manager - manage accounts for private MSP and state-run clients.
- Managed job mapping software for accuracy.
- Assisted in training new hires.
- Developed and maintained strong relationships with key decision-makers at client organizations, resulting in a renewal rate of 80-85%
- Collaborated with cross-functional teams to develop customized solutions that addressed clients’ specific business needs and challenges
- Acted as the main point of contact for escalations or critical issues raised by clients, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Trained and mentored junior account managers on effective account management strategies and techniques
- Utilized CRM software to track sales activities, manage pipeline, forecast revenue projections accurately, and generate reports for senior leadership
Various Positions
Spectrum Telecom, Sleep Number
Greenville, SC
11.2018 - 01.2020
- Various retail and call center assignments while moving to the area to get settled.
Account Manager
Republic Health Resources
Irving, TX
05.2016 - 03.2018
- Manage key client accounts (Qualivis - formerly South Carolina Hospital Association, AHSA, Cross Country Travel Corps, American Mobile Healthcare, Aya Healthcare and Sharp Health Systems.)
- Developed and maintained strong relationships with clients, resulting in a client retention rate of 80-85%
- Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue annually
- Provided regular updates on account performance and market trends to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Closely monitored competitors’ activities and industry trends to identify potential threats or opportunities for growth
Account Manager
United Staffing Solutions, Inc
El Segundo, CA
11.2015 - 03.2016
- Brought in several key hospital accounts and systems including Cedars Sinai Medical Center, Stanford University Hospital and Clinics and John Muir Health.
- Managed major hospital accounts, mainly through Vendor Management Systems (VMS) and Management Service Providers (MSP), such as American Mobile Healthcare, Cross Country Travel Corps., Parallon Workforce Solutions, and Right Sourcing USA.
- MSP/VMS managed accounts included - Cedars Sinai, Kaiser Permanente, Stanford University Hospitals and Clinics, Children's Hospital of Orange County, St. Joseph Health Systems of Northern California, University of California, San Diego and the Memorial Care System (Los Angeles and Orange Counties).
MSP Client Manager
TIME OFF FOR PERSONAL REASONS
06.2015 - 11.2015
Account Manager/Sales Representative
Emerald Health Services
El Segundo, CA
11.2004 - 06.2015
- Provide detailed RN Traveler profiles that adhere to the high standards of MSP Clients.
- Maintain an accurate and detailed internal job database including full job descriptions, required certifications, float expectations, and rate information to allow recruiters to provide potential Travel Nurses with precise pay packages and to make sure that the RN will be comfortable with his or her experience on assignment.
- Facilitate the interview and placement process by keeping open lines of communication with both client companies and internal recruiters.
- Provide conflict management as needed for issues that can arise while a Traveler is on assignment - scheduling, timecard disputes, unauthorized overtime and intervened, with assistance of the Director of Nursing and Director of Human Resources, in any clinical or behavioral occurrences while the Traveler is on assignment.
- Work closely with the Compliance Team to ensure that all Travelers can report fully credentialed on his or her scheduled start date.
- Provide staffing services to various Los Angeles area hospitals, Insurance Companies, Third Party Administrators, Worker's Compensation Providers and Hospices.
- Screened and presented Case Managers, Utilization Review Nurses, Quality Assurance Nurses, Coders and Nurse Auditors to client companies and facilities.
Education
M.A - Advanced Japanese
University of Sheffield
Sheffield, AL01.2000
B.A - East Asian Studies
Wittenberg University
Springfield, OH06.1995
Skills
- Customer service
- Vendor Management
- Conflict Management
- CRM software
- ATS
- B2B sales
- Recruiting
- Sales
- Business development
- Leadership
- Computer networking
- Organizational skills
- Time management
- Outside sales
- Account management
- Microsoft Outlook
- Communication skills
- Teaching
- Negotiation
- Interviewing
- Retail sales
- Hospice
- Home health
- Hospice care
- B2B
- Product demos
- Talent acquisition
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- HR Sourcing
- Computer skills
- Computer literacy
- Sourcing
- Hospital experience
- Phone etiquette
- Data entry
- Office experience
Certification
Life & Health Insurance License, 2024-02-01, 2027-09-01
Languages
Japanese
Limited Working
Timeline
Licensed Insurance Tele Sales Agent
Various
03.2024 - Current
Senior Account Manager
Vital Workforce Solutions
03.2020 - 10.2023
Various Positions
Spectrum Telecom, Sleep Number
11.2018 - 01.2020
Account Manager
Republic Health Resources
05.2016 - 03.2018
Account Manager
United Staffing Solutions, Inc
11.2015 - 03.2016
MSP Client Manager
TIME OFF FOR PERSONAL REASONS
06.2015 - 11.2015
Account Manager/Sales Representative
Emerald Health Services
11.2004 - 06.2015
B.A - East Asian Studies
Wittenberg University
M.A - Advanced Japanese
University of Sheffield