Summary
Overview
Work History
Education
Skills
Timeline

Jean Olson

Caledonia,MI

Summary

Mature banking professional with 30 years experience delivering customer focused service.


Detail oriented, organized and self-directed. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

39
39
years of professional experience

Work History

Cashier

Meijer
07.2021 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Mortgage Loan Underwrter & Processor, Call Center

Lake Michigan Credit Union
01.1984 - 08.2014
  • Part of mortgage lending team that grew Credit Union's mortgage business to over 1 billion in mortgages serviced.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Helped customers in person and via telephone in order to answer questions, process transactions and resolve issues.
  • Discussed loan needs and financial histories with clients, and conveyed information regarding application processes.
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Created and completed loan submission package.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering FHA & Rural Development loans.
  • Loaded consumer loan applications into loan processing program.
  • Maintained confidentiality of bank records and client information.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Entered member transaction data into online banking software.
  • Delivered prompt, accurate and excellent customer service.
  • Processed treasury, tax and loan payments.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Verified integrity of applicants' information to minimize fraud.
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility

Education

Some College (No Degree) - Liberal Arts

Aquinas College

Attended from September 1974 to May 1975

Some College (No Degree) - Consumer Lending

Davenport University

Took one class, Consumer Lending, during spring semester of 1993. Received an A for the class

High School Diploma - College prep

Rockford High School
1974

Honor Roll , Scholarships

Skills

  • Computer literate
  • Excellent communication
  • Results-oriented
  • Quick learner
  • Customer Service
  • Multi-Task Management
  • File/records maintenance
  • Cash Handling

Timeline

Cashier - Meijer
07.2021 - 05.2023
Mortgage Loan Underwrter & Processor, Call Center - Lake Michigan Credit Union
01.1984 - 08.2014
Aquinas College - Some College (No Degree), Liberal Arts
Davenport University - Some College (No Degree), Consumer Lending
Rockford High School - High School Diploma, College prep
Jean Olson