Jean Perkins
Cantonment,FL
Overview
15
15
years of professional experience
Work History
Housekeeper
Fairfield Inn Marriott
Pensacola, FL
05.2007 - 12.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cafeteria Worker
Lincoln Park Elementary
Pensacola, FL
02.2006 - 09.2007
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Daycare Teacher
Learning Tree Child Care Center
Pensacola, FL
02.2009 - 10.2010
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Technical Support Specialist
Alorica
Pensacola, FL
04.2010 - 03.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Technical Support Specialist
Asurion
Crestview, FL
10.2012 - 08.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Correctional Officer
Santa Rosa Correctional Institution
Santa Rosa Beach, FL
09.2016 - 10.2019
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Manager
McDonald's Restaurant
Pensacola, FL
07.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Management
Culver's Restaurant
Pensacola, FL
07.2021 - Current
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
J. M. Tate Senior High School
Cantonment, FL05.2006
Skills
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Managing Employee Relations
- Strategic Planning
- Staff Management
- Business Management Principles
- Health and Safety Regulations
- Technical Proficiency
- Managing Cash Register
- Managing Reception
- Cost Management
- Fire Safety Regulations
- Environmental Policy
- Customer Service
- Managing Laborers
Timeline
Management
Culver's Restaurant
07.2021 - Current
Manager
McDonald's Restaurant
07.2019 - 07.2021
Correctional Officer
Santa Rosa Correctional Institution
09.2016 - 10.2019
Technical Support Specialist
Asurion
10.2012 - 08.2015
Technical Support Specialist
Alorica
04.2010 - 03.2011
Daycare Teacher
Learning Tree Child Care Center
02.2009 - 10.2010
Housekeeper
Fairfield Inn Marriott
05.2007 - 12.2008
Cafeteria Worker
Lincoln Park Elementary
02.2006 - 09.2007
J. M. Tate Senior High School