Jean Peters
Bank Branch Supervisor
Catskill,New York
Summary
Dynamic leader with a proven track record at Ulster Savings Bank, enhancing customer satisfaction and team performance through effective communication and problem-solving abilities. Excelled in employee supervision and currency transaction management, achieving significant improvements in department goals. Skilled in coaching and fostering teamwork, consistently delivering quality service and driving operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Branch Supervisor
Ulster Savings Bank
09.2023 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
Head Teller
Ulster Savings Bank
08.2014 - 09.2023
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
Education
Certified Banking Professional -
Ulster Savings Banking Professional
2021
Leadership Ulster
2021
High School Diploma - Business
Saugerties High School
Saugerties, NY1994
Skills
- Team management
- Currency transaction management
- Customer service
- Relationship building
- Interviewing
- Task delegation
- Employee engagement
- Training and leadership
- Coaching and mentoring
- Performance management
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Employee supervision
Certification
Notary License
Timeline
Branch Supervisor
Ulster Savings Bank
09.2023 - Current
Head Teller
Ulster Savings Bank
08.2014 - 09.2023
Certified Banking Professional -
Ulster Savings Banking Professional
Leadership Ulster
High School Diploma - Business
Saugerties High School
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