Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jean-Pierre Chiluiza, PMP

Jersey City

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Manager

Fiserv | Portico Core
09.2024 - Current
  • Executes full software development lifecycle (SDLC) using a hybrid Waterfall-Agile methodology, aligning teams, defining deliverables, and maintaining communication throughout each project phase.
  • Drives the successful integration of conversions and mergers and acquisitions within the Portico Core, resulting in 96% customer satisfaction, as measured by feedback surveys.
  • Leads technical and non-technical teams in the concurrent execution of 2-3 programs, with a budget of over $2 million, achieving 100% on-time project delivery.
  • Ensures 100% PMO audit compliance by maintaining accurate and timely project artifacts across all project phases, including plans, status updates, risk logs, and meeting minutes.
  • Documents all project issues and risks to capture lessons learned, as this improves visibility into challenges for future engagements and support executive-level reporting.

Senior Project Manager

Fiserv | Nautilus ECM & Prologue
02.2022 - 09.2024
  • Successfully managed an investment portfolio of banking solutions, overseeing 15-25 concurrent projects that automate workflows, enhance real-time process visibility, and ensure compliance with regulatory standards.
  • Proactively managed stakeholder relationships to ensure alignment with project and organizational goals among internal and client leadership, technical staff and other support teams, both onshore and offshore.
  • Conducted traffic and connectivity testing for hosted implementations by configuring network devices, validating routing, and performing end-to-end connectivity checks to ensure secure and reliable client access.
  • Improved data conversions efficiency 27% ahead of scheduling by implementing a proactive User Acceptance Testing method.
  • Effectively coached and led knowledge share discussions to incoming project managers, facilitating their onboarding and enabling them to drive investments within the first 60 days.

Area Manager II

Hello Fresh | Logistics
10.2021 - 01.2022
  • Led production of 102,000 meal-kits week-over-week, including management of 21 production Team Leads and 700+ Associates.
  • Optimized workflow by 15% by implementing system of smaller kits at start of shift and transitioning to larger cube size throughout shift.
  • Implemented continuous improvement in production lines by planning and scheduling preventative maintenance prior to start of shift and during downtime.

Area Manager

Amazon | Logistics
03.2020 - 09.2021
  • Led continuous improvement project by maximizing building's stowing capacity to 12% increase, resulting in overall production of 153,000 units per day.
  • Established standard operating procedure (AIAO) to allow for safe picking and staging of items, while operating vehicles performed effective load in/out process inside station.
  • Achieved PPH target during Prime Season by processing 1.1 million units under 12,000 hours through 7-day period.

Education

Bachelor of Science -

University of Miami
Miami, FL
12.2019

Skills

  • Project Management Method: Waterfall & Agile
  • Stakeholder Management: RACI Matrix
  • Risk & Issue Management: RAID Log
  • Resource & Capacity Management: Clarity, Smartsheet, & Appian
  • Microsoft Suite: Projects, Excel, OneNote, Word, & Visio
  • Incident & CRM Management: ServiceNow & Client360

Certification

  • PMI, Project Management Professional
  • Cisco, Introduction to Cybersecurity
  • CompTIA, Network+ (IP)

Timeline

Program Manager

Fiserv | Portico Core
09.2024 - Current

Senior Project Manager

Fiserv | Nautilus ECM & Prologue
02.2022 - 09.2024

Area Manager II

Hello Fresh | Logistics
10.2021 - 01.2022

Area Manager

Amazon | Logistics
03.2020 - 09.2021

Bachelor of Science -

University of Miami

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