Jean-Pierre Nguyen
Garden Grove,CA
Summary
Dynamic professional with extensive experience in team management and customer service, notably at Global Net Commerce Inc. Proven track record in technical troubleshooting and effective communication, enhancing client satisfaction. Adept at budgeting and recruiting, consistently delivering results in high-pressure environments. Committed to excellence and fostering positive relationships.
Overview
26
26
years of professional experience
Work History
Hardware build and tech support specialist
Global Net Commerce Inc
Costa Mesa, CA
11.2022 - Current
- Built and maintained routers for PNC Bank ATMs nationwide.
- Prepared and shipped routers for ATM locations, ensuring timely delivery and operational readiness.
- Troubleshot technical issues with technicians, facilitating resolution of field problems and minimizing downtime.
- Provided first-level support via inbound calls, remotely diagnosing and resolving service, equipment, or account issues for customers.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Diagnosed system problems using remote tools to access customer machines.
- Coordinated cellular site surveys for optimal carrier selection at future ATM sites.
Housing investor
Self employed
Arcadia, CA
11.2018 - 10.2022
- Acquired homes, refurbished properties, and listed them for resale.
- Traveled throughout Southern California to evaluate property listings and assess budget compatibility, demonstrating resilience in a competitive market with multiple offers on sought-after residences.
- Negotiated with local governments to secure permits for housing construction and adhered to timelines for property market re-entry.
Asst. Office Manager
American home alarms
Arcadia, CA
04.2011 - 08.2018
- With American Home Alarm, the business model we used was to place advertisements in daily mailers and then have residents call into our office once they've seen the specials being offered to them. Once a call comes in, it goes to our sales staff who will explain to the customer what type of security system that we offer and explain to them the benefits of having home alarm protection. I would monitor some calls and assist a sales team member whenever needed. Sometimes pricing would be an issue and I can approve extra equipment if it meant closing a sale. It's a win-win if the customer is happy about getting a fair deal and the company makes a profit at the same time.
- Scheduled technicians for installation assignments and serviced equipment for existing customers. I would try to be as fair as possible but technicians are aware that they will receive more job appointments if they get good customer feedback and/or show themselves to be proficient with their work.
- Handled customer service issues escalated from representatives and resolved them effectively. Oftentimes it could be as simple as just listening to the customer and allowing them to air their grievance. Possibly outcomes can range from giving them a free month of monitoring service to promising them that repair can be made without charge.
- Processed payments
- Hired and mentored employees
- Processed mail
- Managed team responsibilities
- Managed outgoing communications.
Owner/Operator
Maui Wowi Hawaiian Coffees and Smoothies
Pasadena, CA
12.2008 - 01.2011
- I owned a juice bar franchise that specialized in Hawaiian coffee. We also sold fruit smoothies as well as sandwiches for a mainly college crowd.
- As a franchisee, products were directly ordered through the corporation while a portion of sales revenue also went to them. I was involved in day to day operations in terms of hiring and training staff on how to interact with customers. It was important to set a good example to employees in how to provide good service so that customers would have a good experience and want to come back for future visits
Deputy Sheriff
County of Los Angeles
Los Angeles, CA
03.2001 - 10.2007
- I began my career with the sheriff's department by attending their 5 month training academy. The training ranged from classroom instruction to hands on practice dealing with everyday situations that any law enforcement officer could face. Upon graduation, I worked in the jail and court system.
- While working in the county jails, I was responsible for maintaining security and inmate movement throughout the facility.
- In the court system, I was assigned to be a bailiff within a court room. I was responsible for maintaining order in the room and carrying out instructions from the judge.
Education
Bachelor's - Political science
Cal state Northridge
Los Angeles, CA12-1997
Skills
- Team Management
- Customer service
- Presentation skills
- Law Enforcement
- Interviewing
- Recruiting
- Budgeting
- Communication skills
Timeline
Hardware build and tech support specialist
Global Net Commerce Inc
11.2022 - Current
Housing investor
Self employed
11.2018 - 10.2022
Asst. Office Manager
American home alarms
04.2011 - 08.2018
Owner/Operator
Maui Wowi Hawaiian Coffees and Smoothies
12.2008 - 01.2011
Deputy Sheriff
County of Los Angeles
03.2001 - 10.2007
Bachelor's - Political science
Cal state Northridge