Jean Redmond

Provided excellent service to members, guests and program participants in the Y and on the phone. Promoted all membership programs to current and potential members, handled financial transactions for memberships and program fees, conducted cause driven tours responsive to the needs of prospective members in order to sell new memberships. Built relationships with members to help them connect with one another and the YMCA. Provided administrative support to Y managers and directors as needed.

• Responsible for customer service, maintaining files, coordinating special marketing projects, answering phones, collecting rents for 52 unit apartment complex, executing and renewing leases and being the liaison between tenants and maintenance dept.
• Also, the liaison between the New England network of dealers of outdoor and forestry products and the sales and service departments.

• Front desk receptionist and coordinator for busy medical office requiring greeting each patient, and having working knowledge of medical platforms and terminology, taking payments and doing end of day reports, faxing medical releases, scanning and uploading patients files, following up with providers and keeping the office running smoothly.
• Multi-tasking is a must and organization essential.

• Worked with customers on a wide variety of home decorating projects from choosing paint colors to coordinating home building and remodeling projects for continuity of color and design throughout.

• Manager of four unique retail shops including one store that primarily featured a wide variety of specialty foods with an emphasis on Maine/New England made products where product knowledge was a must and daily samples were prepared for tasting utilizing a variety of recipes showcasing the products.
• Also, a furniture store featuring fine cottage furniture, accessories, florals, linens, tableware and wall art for homes and gardens.
• Responsibilities included all aspects of management from inventory control, daily operations and buying of merchandise, visual merchandising, staffing, customer relations to sales and special orders as well as providing customers with decorating and styling services.

• Co-owner of this full-service company providing all phases of home improvement, expansion and decorating.
• Duties included solicitation of new business, coordination of existing business, consulting with clients on all phases of their projects including selections of colors and design elements, i.e. tile, carpets, furnishings, window treatments and interior styling coordination.

• For real estate development company; responsible for development and execution of marketing and advertising programs for all departments within company.
• Other duties included design and decoration coordination for all model homes, preparation of annual marketing budgets, sales and marketing reports, preparation of media schedules and development of sales tools such as brochures and direct mail pieces.

• For regional shopping mall of 180 stores; responsible for advertising and promotional programs and other activities to stimulate customer traffic and sales; preparation of annual marketing budget, sales and marketing reports; development of calendar of events, media schedules, monthly newsletter; financial accountability and coordination between Manager and Merchants Association.

• For regional shopping mall with 80 stores serving a geographical area of 250 miles; development and implementation of promotional programs including calendar, budget, media schedules and special events.