Summary
Overview
Work History
Education
Skills
Timeline
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JEAN R ZWASCHKA-WROBEL

Burnsville,MN

Summary

Dynamic and dedicated professional with over 20 years of experience in customer service, including a significant tenure at Delta Airlines. Proven ability to ensure customer safety and satisfaction while managing schedules effectively. Recognized for exceptional communication skills and adaptability in high-pressure environments, consistently enhancing client experiences.

Overview

24
24
years of professional experience

Work History

Client Service Coordinator

Spalon Montage
Chanhassen, MN
10.2020 - 03.2025
  • Spa Concierge
  • Service Coordinator
  • Scheduler
  • Telephone
  • Spalon Montage - Chanhassen, MN
  • October 2020 to March 2025

Flight Attendant

Delta Airlines
Minneapolis-Saint Paul, MN
11.2000 - 08.2020
  • Domestic and International Flying
  • Charter Flight Crew
  • Customer Safety and Service
  • Cabin Security, Surveillance, Emergency Procedures and Firefighting
  • Training CPR and Automated External Defibrillator
  • Northwest Airlines / Delta Airlines - Minneapolis-Saint Paul, MN
  • November 2000 to August 2020

Education

Major - Travel Planner

Central Lakes College
Brainerd, MM

Major - Chemical Dependency Counseling

Saint Cloud State University
Saint Cloud, MN

Skills

  • Customer Service
  • Time Management
  • Computer Skills
  • Communication Skills
  • Organizational Skills
  • Customer safety
  • Schedule management
  • Service coordination
  • Communication skills
  • Attention to detail
  • Time management
  • Calm under pressure
  • Adaptability and flexibility
  • Interpersonal communications

Timeline

Client Service Coordinator

Spalon Montage
10.2020 - 03.2025

Flight Attendant

Delta Airlines
11.2000 - 08.2020

Major - Travel Planner

Central Lakes College

Major - Chemical Dependency Counseling

Saint Cloud State University

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