Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jean Schmidt

Irmo,SC

Summary

Dynamic manager with a proven track record at Walgreens, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and improved service protocols. Skilled in budget management and process optimization, driving profitability while fostering a productive work environment. Strong communicator with a focus on relationship building.

Overview

2013
2013
years of professional experience
1
1
Certification

Work History

Manager

Walgreens
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated conflict resolution among team members through active listening.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

Michaels Craft Store
06.2010 - 09.2012
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed expenses to ensure business remained within budget, boosting profitability.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Diploma - Gender Studies

My Carmel
San Diego, CA
06.1984

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Complex Problem-solving
  • Verbal and written communication
  • Documentation and reporting
  • Relationship building

Certification

Pharmacy license

Timeline

Manager

Michaels Craft Store
06.2010 - 09.2012

Manager

Walgreens

Diploma - Gender Studies

My Carmel

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