Jean Stoddard
Salmon,ID
Summary
Qualified Customer Care Representative with 30+ years of experience retaining client bases and interacting with clients. Hard-working professional recognized by peers for my effective conflict resolution and problem-solving skills. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Creative Business Owner with exceptional background spent in Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
40
40
years of professional experience
Work History
Current Business Owner/Operator
The Cleaning Jeanie
01.2020 - Current
- Conducted interviews to gather customer requirements via surveys, questionnaires and workshops.
- Evaluated trends to assess strategies and understand competitive environments.
- Optimized sales and operational efficiency through innovative thinking, process improvement and system enhancements.
- Supported development of sales and operations strategies by setting priorities and executing operational plans.
Commercial Janitorial Cleaner
Fern Waters Public Charter School
01.2020 - 10.2026
- Operated cleaning equipment to maintain cleanliness and hygiene in commercial spaces.
- Conducted thorough inspections to ensure compliance with safety and sanitation standards.
- Implemented efficient cleaning procedures to enhance operational workflow and productivity.
- Trained new staff on proper cleaning techniques and safety protocols for optimal performance.
- Resolved customer inquiries regarding service quality, ensuring high levels of satisfaction.
Bartender
Lantern Bar
11.2004 - 01.2020
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Exceeded customer service expectations to earn positive feedback.
- Recommended current products and limited promotions to upsell beverage orders.
- Cleaned, organized and replenished supplies to maintain bar appearance.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Worked flexibly to cater to fluctuating coverage needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Customer Service Cashier
Saveway Market
09.2014 - 12.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented cash handling procedures to ensure security and accuracy in transactions.
Education
Associate Of Arts -
College Of Eastern Idaho
Salmon, IdahoSkills
- Operational reporting
- Customer service
- Recordkeeping
- Documentation
- Market analysis
- Strategic planning
- Customer experience control
- Team work
- Schedule coordination
- Multitasking
- Task prioritization
- Customer relations
- Attention to detail
- Driven and determined
- Issue resolution
- Quality assurance
- Customer retention
Timeline
Commercial Janitorial Cleaner
Fern Waters Public Charter School
01.2020 - 10.2026
Current Business Owner/Operator
The Cleaning Jeanie
01.2020 - Current
Customer Service Cashier
Saveway Market
09.2014 - 12.2017
Bartender
Lantern Bar
11.2004 - 01.2020
Associate Of Arts -
College Of Eastern Idaho